# Customer Solutions Specialist

**Company:** [Earnin](https://hotfix.jobs/companies/earnin)
**Location:** Remote
**Role:** Solutions Architecture
**Salary:** $86k – $106k/yr
**Experience:** 5+ years
**Skills:** Payroll, hcm, software implementation, data migration, data mapping, data validation, Project Management, tax compliance, SaaS, payroll configuration, earnin payroll, peo, millenium, proliant, isolved
**Posted:** 2026-08-03

> Leads end-to-end implementation of EarnIn Payroll for payroll bureau clients, including platform configuration, data migration, training, and go-live support. Requires 5+ years of payroll or HCM implementation, configuration, or consulting experience and strong project management skills.

## Job Description

## Responsibilities
- Lead full-cycle implementations for new payroll bureau clients licensing EarnIn Payroll, from kickoff through go-live.
- Configure the EarnIn Payroll platform to meet each bureau’s business rules, workflows, and client requirements.
- Manage data migration, including extracting, mapping, validating, and importing legacy payroll data.
- Deliver training programs and documentation for bureau administrators and end users.
- Advise bureaus on payroll configuration best practices, compliance considerations, and system optimization.
- Own project plans, timelines, and status communications across internal teams and bureau stakeholders.
- Serve as the primary point of contact for assigned implementations, managing scope, risks, and issue resolution.
- Partner with Customer Experience and Product teams to escalate and resolve configuration gaps or product issues.
- Provide post-go-live support and health checks before transitioning accounts to Support.
- Maintain detailed implementation documentation for every account.
- Create and contribute to onboarding processes, documentation, and ongoing customer operations.

## Requirements
- 5+ years of experience in the payroll or HCM industry, including hands-on system implementation, configuration, or consulting.
- Experience managing full-cycle software implementations, ideally for B2B/SaaS platforms.
- Strong understanding of payroll processes, tax compliance, and payroll data structures, including earnings, deductions, and garnishments.
- Experience with payroll data migration, data mapping, and validation.
- Strong project management, analytical, problem-solving, written, and verbal communication skills.
- Comfortable presenting to and training external stakeholders.
- Ability to work cross-functionally with Product, Engineering, and Customer Success teams.

## Nice-to-Haves
- Payroll or HR certification or equivalent professional credential.
- Experience with payroll bureau, PEO, or multi-client payroll service business models.
- Experience with Millenium, PayEntry, Proliant, iSolved, Asure, Apex, or Execupay.

## Compensation and Benefits
- US base salary range: **$86,000–$106,000**.
- Equity and benefits included.

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