# Enterprise Field Engineer – Post-sales

**Company:** [CodeRabbit](https://hotfix.jobs/companies/coderabbit)
**Location:** Remote
**Role:** Solutions Architecture
**Experience:** 5+ years
**Skills:** CI/CD, AWS, GCP, Azure, Kubernetes, Terraform, GitHub Actions, Command Line, Cloud Platforms, Software Development Tools
**Posted:** 2026-05-11

> Leads technical onboarding, implementation, and optimization of CodeRabbit platform for enterprise customers post-sales. Configures integrations with CI/CD pipelines and cloud environments (AWS/GCP/Azure), delivers trainings, handles escalations, and drives adoption. Requires 5+ years customer-facing technical experience.

## Job Description

## Responsibilities
- Lead technical onboarding and implementation for new customers, ensuring smooth deployment of the CodeRabbit platform.
- Translate customer requirements into implementation plans, configurations, and best practices.
- Configure and optimize integrations with customer development workflows, **CI/CD pipelines**, and cloud environments.
- Deliver customer trainings, workshops, and enablement sessions to drive adoption.
- Conduct regular configuration and architecture reviews.
- Act as technical escalation point for complex issues, partnering with Support, Product, and Engineering teams.
- Proactively identify opportunities to improve customer outcomes and usage.
- Provide structured feedback to Product and Engineering.
- Stay abreast of industry trends in AI-powered development tools.
- Contribute to internal documentation, implementation playbooks, and best practices.
- Partner with pre-sales teams for seamless transitions.

## Requirements
- **5+ years** in a customer-facing technical role with **2+ years** in a dynamic, fast-paced, startup-like environment.
- Experience leading enterprise customer onboarding, implementation, or post-sales technical engagements.
- Experience working with diverse stakeholders, from technical teams to business leaders.
- Strong organizational skills to manage multiple customer engagements.
- Strong experience with software development tools and platforms.
- Comfortable with **command line tools** and debugging technical issues.
- Knowledge in cloud platforms (**AWS**, **GCP**, or **Azure**).
- Excellent communication and interpersonal skills.
- Strong sense of ownership, self-motivation, and problem-solving.
- Willingness to mentor peers through trainings and shadowing.

## Nice-to-Haves
- Experience in container orchestration (**Kubernetes**), infrastructure as code (**Terraform**), **CI/CD tools** (e.g., **GitHub Actions**).
- Experience supporting production environments and handling technical escalations.
- Experience designing or reviewing system architectures in enterprise environments.

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**Apply:** https://hotfix.jobs/jobs/3b59fbd6-7636-4776-9652-0811fc274bcb
**Canonical:** https://hotfix.jobs/jobs/3b59fbd6-7636-4776-9652-0811fc274bcb