# Incident Response Manager, Enforcement

**Company:** [Anthropic](https://hotfix.jobs/companies/anthropic)
**Location:** San Francisco, CA, New York, NY, Washington, DC
**Role:** Business Operations
**Salary:** $310k – $375k/yr
**Skills:** SQL, Dashboards, Runbooks, SOPs, Incident Triage, Automation, Reporting Workflows, Escalation Management, Cross-Functional Coordination
**Posted:** 2026-05-13

> Manages on-call program for enforcement incidents, handles cross-functional escalations involving Policy, Legal, and Product teams, and drives automation and reporting to improve safeguards operations at an AI safety-focused company.

## Job Description

## Key Responsibilities

### On-call Program Ownership
- Own the Enforcement On-Call program end-to-end: rotations, coverage models, and escalation paths
- Establish and maintain on-call documentation, runbooks, and SOPs so that anyone stepping into the rotation has what they need to act quickly and consistently
- Triage tooling issues affecting on-call operations and drive them to resolution with engineering partners
- Report out regularly on inbound volume, response metrics, trend lines, and staffing needs to inform long-term investment

### Cross-functional Escalations
- Serve as the primary point of contact for sensitive enforcement escalations that require cross-functional coordination across Policy, Legal, Safeguards, Product, and Comms
- Absorb information from multiple inputs quickly, frame the decision cleanly, and communicate clear updates, recommendations, and trade-offs to both operational and executive audiences
- Drive processes that keep teams aligned and moving during fast-changing situations, including sensitive investigations, product mitigations, and coordinated responses
- Manage escalation pathways to law enforcement and NCMEC based on established referral criteria, and track referral volume and trends over time

### Automation & Program Maturity
- Identify the right repetitive operational work in the on-call and escalations pipeline and partner with engineering to automate it
- Expand and mature our rapid response toolkit through hands-on investment in new tools, playbook development, and team adoption
- Build dashboards and reporting that give the team and leadership a clear view of enforcement operational health
- Continuously improve documentation, quality, and consistency as the program scales

## Minimum Qualifications
- Background in trust and safety operations, incident response, escalations management, program management, or a closely related operational role at a technology company
- Experience leading programs with meaningful cross-functional surface area, and comfort being the person others look to during an escalation
- Ability to absorb a lot of information quickly and communicate clearly and concisely in writing and verbally during high-stakes moments
- Experience coordinating with law enforcement, regulatory bodies, or other external compliance stakeholders
- Comfort making judgment calls with incomplete information and knowing when to escalate
- Ability to manage multiple concurrent workstreams without losing track of details
- Availability to support team on-call and weekend coverage when assigned

## Preferred Qualifications
- Experience building or materially improving automation in an operations context (routing, triage, auto-assignment, ticket enrichment)
- Familiarity with regulatory reporting obligations in trust and safety (NCMEC, EU DSA, or similar frameworks)
- Proficiency with data tools (SQL, dashboards, spreadsheets) sufficient to build and maintain reporting workflows

## Compensation
Annual Salary: $310,000—$375,000 USD

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