# Outcomes Architect Manager

**Company:** [Notion](https://hotfix.jobs/companies/notion)
**Location:** Tokyo, Japan, Paris, France
**Role:** Customer Success
**Skills:** Customer Success, Solutions Consulting, Technical Account Management, Professional Services, Account Management, Workflow Design, Value Realization, Renewal Management, Expansion Strategy, Ai Transformation, Workflow Automation, Revops, Notion
**Posted:** 2026-08-24

> Leads and coaches a customer-facing Outcomes Architect team responsible for workflow adoption, value realization, renewals, expansion, and at-risk account recovery. Requires frontline B2B software management experience, strong customer and commercial judgment, technical workflow fluency, and English and French fluency.

## Job Description

## Responsibilities
- Lead a team of Outcomes Architects responsible for workflow adoption, value realization, renewal readiness, expansion qualification, and at-risk account recovery.
- Own Net Revenue Growth performance across the team’s book of business.
- Coach Outcomes Architects on AI Transformation Plans, build-beside workshops, value reviews, use-case consultations, and renewal processes.
- Establish operating cadences including metrics reviews, account support sessions, adoption and renewal-risk reviews, call coaching, and forecast calls.
- Hire, onboard, certify, and manage the performance of new Outcomes Architects.
- Partner with Solutions Consulting, Sales, Services, Support, Product, and RevOps on expansion, renewals, implementation, and customer outcomes.
- Set standards for product, AI, and workflow fluency and represent the team in leadership forums.

## Requirements
- Frontline management experience leading customer-facing GTM teams in B2B software.
- Experience coaching teams through customer discovery, workflow design, adoption planning, value realization, renewals, expansion, or implementation.
- Strong coaching, commercial judgment, discovery, executive communication, and operational skills.
- Experience with shared account ownership across Sales, Solutions, Services, Support, or Implementation teams.
- Ability to hire, onboard, develop, and performance-manage talent.
- Technical fluency sufficient to understand Notion systems, coach workflow design, and troubleshoot adoption blockers.
- Agency, urgency, customer empathy, and comfort working through ambiguity.
- Curiosity about AI and willingness to use AI tools as a collaborator.
- Fluent in English and French.

## Nice to Have
- Experience in a consumption-based, usage-based, or product-led business.
- Experience building high-performing frontline teams from an early stage.
- Experience leading GTM motion or coverage-model changes.
- Experience with flat, at-risk, or complex renewal accounts.
- Experience partnering with Solutions Consulting, Sales, Services, or Implementation teams.
- Familiarity with AI transformation, workflow automation, agents, or collaboration/work management software.

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