# Sr. Customer Success Manager, Enterprise

**Company:** [PointClickCare](https://hotfix.jobs/companies/pointclickcare)
**Location:** Remote
**Role:** Customer Success
**Salary:** $118k – $132k/yr
**Experience:** 5+ years
**Skills:** Salesforce, Gainsight, Customer Success, Account Management, Data Analysis, Relationship Management, Enterprise Sales, Healthcare Saas, Churn Mitigation, Strategic Planning
**Posted:** 2026-06-22

> Manage enterprise customer relationships at PointClickCare, acting as a trusted advisor to drive adoption, value realization, and retention through strategic success planning and C-level engagement.

## Job Description

## Responsibilities
- Own and deliver joint customer success plans to build, grow, and expand client relationships at all levels while driving business alignment on desired outcomes.
- Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership and internal account teams, demonstrating cross-functional collaboration.
- Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience, anticipating customer challenges and meeting them with solutions.
- Provide early warning and turnaround strategies that focus on customer health and churn mitigation.
- Act as a point of escalation, manage customer expectations, and develop save plans for at-risk accounts.

## Requirements
- Experience in a customer-facing role within a SaaS/tech company.
- Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis in managing a book of business, primarily focused on Enterprise customers.
- Proven track record of sustaining and growing relationships.
- Exceptional relationship builder accustomed to taking initiative in fast-paced environments.
- Strong written and oral communication and presentation skills, plus the ability to work independently in a remote environment to deliver customer success.
- Proven proficiency in data analysis including interpreting and translating results.
- Bachelor’s degree in a relevant field or equivalent practical experience.
- Experience using a CRM tool (Salesforce and/or Gainsight).

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