# Staff/Principal Product Designer

**Company:** [Intercom](https://hotfix.jobs/companies/intercom)
**Location:** London, United Kingdom, Dublin, Ireland
**Role:** Product Design
**Experience:** 7+ years
**Skills:** Product Design, Interaction Design, Visual Design, Prototyping, Figma, Framer, Vercel, Windsurf, Lovable, Artificial Intelligence, Mobile Design, Chat Interfaces, Systems Thinking
**Posted:** 2026-07-20

> Leads end-to-end product design for complex AI-powered software across desktop, mobile, chat, and emerging interfaces. The role is an autonomous, craft-focused individual contributor who prototypes, partners with engineering and product, and raises execution quality.

## Job Description

## Responsibilities
- Own end-to-end design for high-impact product areas from concept through execution.
- Define new interaction patterns and design paradigms for Fin, automation, and AI-powered tools.
- Sketch, prototype, and test ideas at different fidelities to validate decisions.
- Partner closely with engineers and product managers to define problems, move quickly, and deliver high-quality solutions.
- Maintain high standards of craft while balancing speed and execution.
- Contribute to design culture by mentoring others, raising quality standards, refining processes, and sharing knowledge.

## Requirements
- Experience shipping complex, high-quality software products.
- Ability to design across desktop, mobile, chat interfaces, AI-first products, and emerging experiences.
- Ability to balance speed and detail, knowing when to move quickly and when to focus on fine execution.
- End-to-end product thinking, from systems-level decisions to interaction details.
- Understanding of engineering and ability to build prototypes using tools such as Framer, Lovable, Windsurf, Vercel, Figma, and code.
- Strong visual taste and a high bar for product quality.
- Ability to communicate design decisions with clarity and conviction.
- Agency, ownership, autonomy, and comfort with ambiguity.
- This is an individual-contributor, craft-focused role rather than a strategy-only or people-management position.

## Success Measures
- Raising the design bar through exceptional craft and taste.
- Shipping product work with significant business impact.
- Operating autonomously and identifying what needs to be done.
- Building designs that engineers find clear and straightforward to implement.
- Earning trust through strong design judgment.

## Benefits and Compensation
- Competitive salary and equity.
- Weekday lunch, snacks, and a stocked kitchen.
- Regular compensation reviews.
- Access to Claude Code and other AI tools.
- Pension scheme with matching up to 4%.
- Life assurance and comprehensive health and dental insurance for employees and dependents.
- Flexible paid time off.
- Paid maternity leave and six weeks of paternity leave.
- Cycle-to-Work Scheme and secure bike storage.
- MacBook provided, with Windows available for certain roles.

## Work Policy
- Hybrid working with employees expected to work in the office at least three days per week.

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