# Business Operations & Chief of Staff

**Company:** [Waymark](https://hotfix.jobs/companies/waymark)
**Location:** Remote
**Role:** Business Operations
**Salary:** $124k – $229k/yr
**Experience:** 8+ years
**Skills:** PowerPoint, Excel, okrs, Strategic Planning, Financial Modeling, operational modeling, Slack, Jira, Confluence, Asana, Salesforce, Google Workspace, AI Tools
**Posted:** 2026-08-07

> Leads company-wide strategic planning, executive operating rhythms, internal communications, and scalable business processes. The role requires 7+ years in business operations, chief of staff, strategy, or consulting, along with healthcare experience and strong analytical and executive communication skills.

## Job Description

## Responsibilities

### Strategic Planning & Management
- Own the company's strategic planning system, including multi-year vision, company-level annual and quarterly planning cycles, department roadmaps, and prioritization decisions.
- Drive the OKR and goal-setting process end to end, including objective setting, results consolidation, progress monitoring, and corrective action.
- Run the executive operating rhythm, including leadership meetings, decision tracking, quarterly business reviews, and executive offsites.
- Provide executive leadership with analysis of company performance, risks, trade-offs, and recommendations.
- Lead high-priority cross-functional initiatives and special projects involving ambiguous, high-stakes business problems.

### Company & Internal Communications
- Own the internal communications strategy and calendar.
- Plan and produce all-company meetings, leadership communications, and company events.
- Draft and edit executive communications, including company-wide announcements, strategy narratives, decision memos, and presentations.
- Co-lead board narratives and decks for quarterly meetings.
- Connect executive leadership with the broader organization by cascading decisions and gathering feedback.
- Drive follow-through on executive decisions and commitments.

### Business Process Development
- Design, implement, and improve operating processes for planning, reporting, decision-making, administration, and cross-functional coordination.
- Own decision-making infrastructure, including decision memos, approval workflows, and vendor and procurement reviews.
- Identify organizational friction, process gaps, and duplicated effort; redesign workflows and clarify ownership with functional leaders.
- Improve collaboration processes and tooling, including thoughtful adoption of AI tools.
- Build lightweight systems for planning, reporting, and accountability that scale with the company.

## Requirements

- 7+ years of experience in business operations, chief of staff, strategy, or consulting roles, with direct healthcare experience.
- Experience operating at the executive level in a fast-paced, high-growth environment.
- Expert proficiency with PowerPoint deck creation and Excel modeling.
- Hands-on experience designing and running company-level annual and quarterly planning, OKR or equivalent goal frameworks, and performance-management rhythms.
- Exceptional written and verbal communication, including executive memos, decks, and company-wide communications.
- Experience designing and implementing business processes, operating cadences, and decision frameworks.
- Financial and operational modeling skills, with the ability to analyze contracting, budgeting, and strategy decisions.
- Ability to influence without authority, build trusted relationships, handle confidential information discreetly, and deliver results independently.

## Nice-to-Haves

- Passion for improving care for Medicaid patients.
- Healthcare experience in value-based care or technology-enabled care delivery.
- Familiarity with Slack, Jira, Confluence, Asana, HubSpot, Salesforce CRM, Jotform, Google Workspace, and AI tools.

## Compensation & Benefits

- Hiring range varies by US employee location: **$124,000–$229,000 annually**.
- Stock options.
- Work-from-home stipend for home-office setup.
- Medical, vision, and dental coverage.

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