# Professional Services Project Coordinator

**Company:** [Lumos](https://hotfix.jobs/companies/lumos)
**Location:** Remote
**Role:** Technical Program Management
**Salary:** $117k – $132k/yr
**Experience:** 3+ years
**Skills:** Project Management, project coordination, status reporting, risk escalation, raci matrix, AI Tools, Claude, project planning, Stakeholder Management, accountability tracking
**Posted:** 2026-07-21

> Project Coordinator on the Professional Services team at Lumos, maintaining project plans, tracking deliverables, escalating risks, running structured customer calls, and using AI tools to ensure on-time enterprise identity platform implementations for IT/security teams. Requires 3-5 years experience, strong organization, proactive communication, and accountability skills.

## Job Description

## Responsibilities
- Own the project plan: Maintain project plans, schedules, and status documentation; check for past-due dates and request updates; track every change.
- PS Projects Dashboard upkeep: Update weekly high-level status tags, summaries, blockers/issues, and module go-live dates; collaborate with Head of PS and CSMs to share highlights and risks weekly.
- Hold the team accountable: Track deliverables, follow up proactively before slippage, and hold customers and internal stakeholders to commitments.
- Run a tight ship on project calls: Build structure for recurring calls, set agendas, keep discussions on-topic, coordinate logistics, action items, and follow-ups.
- Escalate early: Flag risks, blockers, and account changes to CSM; track blocker-level bugs and sales-committed feature requests.
- Keep the RACI clean: Define and maintain project RACI matrix for each engagement.
- Report status internally and externally: Own weekly project plan updates, deliver status reports to CSM and leadership, produce internal and client-facing progress summaries.
- Use AI to scale the work: Leverage AI/Claude-powered tools for recurring reporting and project plans to maintain consistency without consuming team bandwidth.
- Track the technical footprint: Compare committed app integrations against actual integrations.
- Build relationships: Develop working relationships with internal teams and follow established project management practices.

## Requirements
- 3-5 years of relevant experience (project manager or project coordinator experience is a plus).
- Strong organizational skills and attention to detail.
- Comfortable across multiple tools for project tracking, scheduling, and documentation.
- Experience using AI tools to boost productivity and scale reporting.
- Natural driver of accountability; comfortable holding customers and internal teams to commitments.
- Clear, proactive communicator who can run efficient calls and translate project status for CSMs, internal teams, and client executives.

## Nice-to-Haves
- Project management or coordination experience in enterprise IT/security implementations.
- Familiarity with RACI matrices, status reporting, and risk escalation in client-facing projects.
- Skills with AI tools (e.g., Claude) for automating reporting and project management tasks.

## Compensation and Benefits
**Pay Range:** $117,000 - $132,000 (good faith estimate; actual pay may vary based on skill and experience).

**Benefits:**
- Remote-first culture (work from anywhere within ±4 hours of Pacific Time).
- 100% employer-paid medical, dental, and vision insurance for employees (60% for dependents); HSA/FSA with employer contribution.
- Mental health support resources.
- Monthly wellness stipend.
- Life, short-term, and long-term disability insurance.
- Flexible PTO with minimum annual requirement.
- Up to 16 weeks paid parental leave.
- $1,000 annual learning stipend.
- Company and team offsites (fully covered).
- 401(k) with employer matching.

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