# Customer Success Engineer, Battle Road

**Company:** [Onebrief](https://hotfix.jobs/companies/onebrief)
**Location:** Fayetteville, NC
**Role:** Customer Success
**Salary:** $135k – $185k/yr
**Experience:** 3+ years
**Skills:** C#, Python, C++, Gdscript, Game Engines, SDKs, Plugin Systems, Systems Thinking, Troubleshooting, Simulation Technology
**Posted:** 2026-04-28

> Deploys and configures AtomEngine simulation platform in military training environments, troubleshoots issues live, presents to senior officers, and provides technical training. Requires 3+ years software experience, programming proficiency (C#/Python/C++), Secret clearance, and onsite work at Ft. Bragg.

## Job Description

## What You Will Do

- Deploy AtomEngine into live military training environments, including classified and air-gapped systems
- Configure and adapt entities, behaviors, and operational scenarios to reflect real-world requirements
- Troubleshoot technical issues in real time during high-visibility exercises, sometimes in front of large audiences
- Stand in front of officers, colonels, and generals to explain system behavior, answer questions, and build trust
- Teach technical concepts clearly to mixed technical and non-technical audiences, helping military stakeholders understand not just how the platform works, but why it works
- Lead or support training sessions, workshops, and instructional blocks as adoption scales
- Engage constructively with key stakeholders and respond to challenging questions with clarity and professionalism
- Translate real-world friction into actionable feedback for Product and Engineering
- Improve documentation and repeatability so deployments scale over time
- Work directly onsite at Ft. Bragg
- Travel up to 50%

## What We Look For

- 3+ years of professional experience in a software engineering, solutions engineering, or technical customer-facing role involving hands-on development
- Demonstrated experience writing and maintaining production-quality code, including extending existing frameworks, SDKs, or plugin systems
- Proficiency in at least one general-purpose programming language used for application or game-adjacent development (**C#**, **Python**, **C++**, **GDScript**, or similar)
- Strong systems thinking and understanding of modular, maintainable software design
- Comfort working with customers face-to-face to debug, iterate, and validate solutions in real-world environments
- Self-directed and effective in fast-moving, ambiguous environments
- Active Secret or Top Secret security clearance
- Prior military experience
- Willingness and ability to work from Ft. Bragg
- Willingness and ability to travel up to 50%

## Preferred Qualifications

- Experience presenting or teaching technical concepts to large groups
- Experience in modeling, simulation, game engines, or defense-related systems

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