# Senior Product Manager, Messaging

**Company:** [Weave](https://hotfix.jobs/companies/weave)
**Location:** Lehi, UT
**Role:** Product Management
**Experience:** 8+ years
**Skills:** Product Strategy, Roadmapping, Product Discovery, Platform Architecture, Messaging Systems, API Design, Data Analysis, Grafana, AI Tools, Healthcare Technology, HIPAA, Distributed Systems, Event-Driven Architecture
**Posted:** 2026-07-08

> Senior Product Manager owning strategy, roadmap, and execution for Weave's high-volume patient messaging platform in healthcare. Drives customer-facing features and underlying scalable infrastructure while partnering closely with engineering on technical tradeoffs.

## Job Description

## What You Will Own
- Own the product strategy, roadmap, and execution for Weave's messaging product area.
- Lead product discovery by deeply understanding how practices and patients experience messaging today, identifying friction, unmet needs, and opportunities to deliver meaningful improvements.
- Drive both customer-facing feature work (two-way messaging inbox and automated messages) and platform-level improvements (reliability, scalability, message delivery, integrations) with sound judgment on prioritization across both.
- Define and deliver reusable messaging capabilities that can support multiple Weave products and workflows over time.
- Prioritize the roadmap and drive execution, making clear calls on risk, sequencing, and business value — breaking work into staged deliveries that show early progress while advancing longer-term goals.
- Partner closely with engineering to guide technical decisions, including tradeoffs around message delivery reliability, data consistency, and system performance.
- Communicate product decisions, their risks, and business impact clearly to leadership and cross-functional partners.
- Partner with integrations, feature teams, and other product areas to manage dependencies and shared platform evolution.

## What You Will Need to Accomplish the Job
- 8+ years of product management experience, with meaningful ownership across both customer-facing features and platform or infrastructure-adjacent product work.
- AI-native approach and thinking to product management and problem solving including familiarity with various tools and options.
- Strong product judgment — able to think in capabilities and systems, not just individual feature requests.
- Deep empathy for end users, with a track record of translating user problems into product decisions that meaningfully improve the experience.
- Ability to operate independently, make sound decisions, and create clarity in ambiguous environments.
- Strong execution skills and a track record of driving complex cross-functional work from problem definition through delivery.
- Ability to partner credibly with senior engineers on technical tradeoffs — including message delivery reliability, API design, and system performance.
- Strong communication and storytelling skills, including the ability to explain both customer experience and platform decisions in business terms.
- Ability to collaborate effectively with engineering, design, analytics, support, go-to-market teams, and peer product managers.
- Familiarity with real-time or asynchronous communication systems, messaging infrastructure, or notification pipelines.
- Comfort reading API documentation, technical specs, and system design discussions.
- Ability to use data and observability tools to understand product health and user behavior, such as Grafana or similar.

## What Will Make Us Love You
- Prior experience owning a high-volume, customer-facing communication product (messaging, notifications, inbox, or similar).
- Experience with multi-channel communication systems (SMS, email, in-app, voice).
- Experience in healthcare technology or similarly operationally complex and compliance-aware environments (e.g., HIPAA-adjacent messaging constraints).
- Familiarity with AI-powered products and workflows (e.g., AI-assisted messaging, automated replies, generative AI applied to communication) and how they can improve customer-facing experiences.
- Experience with integration-heavy products that span multiple systems or data sources.
- Familiarity with data pipelines, message queuing, or event-driven systems.
- Familiarity with distributed systems concepts and the tradeoffs that affect message reliability and delivery guarantees.
- Strong instincts for when platform investment is needed versus when a pragmatic feature-level solution is the right call.

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