# Senior Manager, Customer Success Engineering

**Company:** [Postman](https://hotfix.jobs/companies/postman)
**Location:** London, United Kingdom
**Role:** Customer Success
**Experience:** 10+ years
**Skills:** APIs, CI/CD, Developer Workflows, Integrations, Software Delivery, Operational Cadence, KPI Tracking, Account Prioritization, Executive Communication, Stakeholder Management
**Posted:** 2026-08-17

> Leads the EMEA Customer Success Engineering organization, managing and developing CSEs while partnering with Sales and Product to drive enterprise adoption, retention, expansion, and technical outcomes. Requires 10+ years in customer-facing technical roles and 5+ years leading post-sales or technical teams.

## Job Description

## Responsibilities
- Hire, lead, and develop Customer Success Engineers across EMEA.
- Partner with International Sales leadership to prioritize accounts, shape technical engagement strategy, allocate CSE capacity, and support retention and expansion.
- Establish operating cadences covering account prioritization, engagement inspection, KPI tracking, risk escalation, blocker resolution, and executive reporting.
- Manage portfolios proactively to drive adoption, value acceleration, customer outcomes, risk identification, and expansion readiness.
- Partner with Product to translate customer insights, technical blockers, workflow patterns, and implementation gaps into actionable feedback.
- Own strategic initiatives and OKRs while evolving operating models, KPIs, and execution standards.

## Requirements
- 10+ years of experience in Forward Deployed Engineering, Customer Success, Technical Account Management, Solutions Engineering, Strategic Consulting, or related SaaS customer-facing roles.
- 5+ years leading high-performing post-sales or technical customer teams.
- Experience managing globally distributed teams across EMEA.
- Experience driving adoption, retention, and customer value outcomes across complex enterprise accounts.
- Strong operational leadership and experience building scalable processes, execution frameworks, operating cadences, and accountability models.
- Experience partnering with Sales leadership in enterprise pod-based account models.
- Technical fluency in APIs, developer workflows, integrations, CI/CD systems, and modern software delivery practices.
- Strong coaching, stakeholder management, and executive communication skills.
- Proactive ownership mentality and bias toward execution.

## Compensation & Benefits
- Pay-on-performance philosophy.
- Flexible schedule.
- Full medical coverage.
- Flexible paid time off.
- Wellness reimbursement.
- Monthly lunch stipend.
- Wellness programs, team-building events, and donation matching.
- London-based roles work in the office five days per week.

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