# Customer Success Lead

**Company:** [Lightspark](https://hotfix.jobs/companies/lightspark)
**Location:** Culver City, CA, Los Angeles, CA
**Role:** Customer Success
**Salary:** $140k – $165k/yr
**Experience:** 8+ years
**Skills:** Account Management, Customer Success, Fintech, SaaS, Payments, Strategic Partnerships, Data Analysis, Executive Communication, Product Management, Engineering
**Posted:** 2026-05-28

> As a Customer Success Lead, you will manage strategic customer relationships, drive account growth, and act as a trusted point of contact for money movement. You will also provide product feedback to engineering and deliver strategic business reviews.

## Job Description

## WHAT YOU'LL BE DOING
* **End-to-End Account Ownership:** Manage a targeted portfolio of strategic accounts. Serve as the primary owner from initial onboarding and launch through ongoing expansion, deeply understanding each customer’s business roadmap.
* **Drive Account Growth:** Establish and execute the expansion thesis for each customer relationship. Build compelling business cases in close collaboration with customers to ensure strong alignment, clear value, and shared conviction.
* **Executive Relationship Management:** Act as the trusted first point of contact for anything touching money movement. Earn this strategic positioning by delivering substantive value and insight, rather than superficial networking.
* **Product Feedback Loop:** Act as an opinionated advocate for customer needs by translating their feedback into sharp, actionable inputs for Product and Engineering.
* **Strategic Business Reviews:** Design and deliver numbers-first, highly strategic business reviews that customers genuinely value and can confidently share with their own leadership teams.

## WHAT WE ARE LOOKING FOR
* **Experience:** 8+ years in high impact customer success, strategic account management, or enterprise partnerships at a fast-moving, deeply technical company (ideally fintech, payments, or complex B2B SaaS). You have owned outcomes, not activities, and you can describe the difference in concrete terms.
* **Data-Driven Strategy Mindset:** An analytical, systems-level thinker who relies heavily on data and financial metrics to prove value and drive customer satisfaction.
* **Executive Communication:** Exceptional ability to command a room, navigate highly complex multi-stakeholder environments, and seamlessly translate deeply technical product capabilities into tangible business value.
* **Technical & Product Fluency:** High comfort level collaborating with product and engineering leaders to systematically evaluate which customer requests warrant architectural changes.
* **Location:** Ability to work onsite at our HQ office in Los Angeles, CA.

**Nice to have:**
* A background in payments, fintech or crypto.
* Experience as the first or second CS hire at a company that scaled past you.
* A network across fintechs, exchanges, neobanks, treasury, and remittance — the spaces our customers live in.

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