# Learning Tools Manager

**Company:** [Airbnb](https://hotfix.jobs/companies/airbnb)
**Location:** Remote
**Role:** Other
**Salary:** $123k – $145k/yr
**Experience:** 10+ years
**Skills:** lms administration, learning management systems, Project Management, Vendor Management, articulate 360, scorm, xapi, SSO, API Integrations, Tableau, Workday, ai-driven training tools
**Posted:** 2026-07-23

> Own and lead Airbnb's Community Support LMS transition and broader learning technology stack, including authoring/simulation tools, vendor relationships, data reporting, and a small team. Requires 10+ years in L&D tech, LMS implementation experience, project management, and comfort with technical integrations.

## Job Description

## LMS Ownership & Transition
- Serve as the primary administrator and strategic owner of Airbnb's Community Support Organization's LMS, managing configuration, permissions, integrations, and content architecture.
- Lead the end-to-end LMS transition project — from requirements gathering and vendor evaluation through procurement, implementation, data migration, and change management.
- Define success metrics for the new platform and establish governance frameworks to maintain system health, data quality, and a high-quality learner experience long-term.
- Partner with engineering and IT to manage SSO, API integrations, and platform connectors across the broader HR/ops tech ecosystem.

## Learning Tools Ecosystem
- Own the roadmap and day-to-day management of simulation tools (e.g., Zenerate or equivalent), authoring tools (e.g., Articulate or equivalent), design tools, and learner-facing platforms.
- Serve as the primary administrator and strategic owner of Airbnb's Community Support Organization's TMS, supporting in operations & reporting needs.
- Evaluate, pilot, and recommend new learning technologies that align with departmental and company-wide goals and support team efficiency and learner engagement.
- Build scalable processes for tool onboarding, training, and adoption across the Training team.
- Maintain a current understanding of the experiential and enterprise learning landscape to ensure Airbnb's stack remains competitive and fit-for-purpose and drive cost efficiencies.

## Cross-Functional Stakeholder Partnership
- Collaborate with data & analytics teams to design and maintain learning dashboards and reporting pipelines; translate learning data into actionable insights for Training leadership.
- Partner with engineering on technical integrations, custom tooling requests, and platform infrastructure decisions.
- Own vendor relationships across the learning tools portfolio, partnering with sourcing and contracts to drive renewals, negotiations, and compliance requirements.
- Serve as the internal subject-matter expert and escalation point for all learning technology questions from the broader Community Support Training team, and a conduit between frontline BPOs and internal technology teams to resolve issues.

## Measurement & Reporting
- Define and track KPIs for platform performance, learner engagement, completion rates, and training effectiveness across all managed tools.
- Build and maintain reporting dashboards (Tableau experience is a strong plus) to provide visibility into learning outcomes for stakeholders at all levels.
- Conduct regular audits of tool utilization and learner experience to surface opportunities for improvement and inform investment decisions.

## Team Leadership & Development
- Leading, mentoring, and developing the team with a focus on inclusive culture and clear goals.
- Managing capacity and workload across the tooling ecosystem, LMS admin & transition and ongoing operations.

## Requirements
- 10+ years of experience in learning technology, L&D systems administration, instructional technology, or a closely related field within a tech company or high-growth environment.
- Demonstrated experience owning or leading an LMS (e.g., Cornerstone, Workday Learning, SAP SuccessFactors, Docebo, LearnUpon, TalentLMS, or similar) at an organizational level — including at least one platform implementation, migration, or major upgrade.
- High-level familiarity with learning authoring tools (e.g., Articulate 360, Adobe Captivate, iSpring) and managing SCORM files as well as a high level of understanding with simulation or scenario-based learning platforms.
- Proven track record of managing complex, multi-stakeholder technology projects from scoping through delivery.
- Experience working with data & analytics teams; comfort interpreting learning data and presenting findings to non-technical audiences.
- Familiarity with vendor management, including RFP processes, contract negotiations, and ongoing supplier relationships.
- Prior people management experience including performance reviews and professional development.
- Strong project management skills.
- Excellent communication and stakeholder engagement skills.
- Data-oriented mindset with the ability to design measurement frameworks and translate metrics into decisions.
- Comfort with technical concepts (APIs, SSO/SAML, SCORM/xAPI, data integrations).
- Familiarity with AI-driven training tools (and enterprise AI).

## Nice-to-Haves
- Background in customer support, contact center, or operations training environments.
- Familiarity with HRIS integrations (e.g., Workday) and how they interact with LMS platforms.
- Certification in project management (PMP, Agile/Scrum) or learning technology (CPTD, ATD).
- Tableau experience.

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