# Customer Reliability Engineer, Airflow

**Company:** [Astronomer](https://hotfix.jobs/companies/astronomer)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $125k – $130k/yr
**Experience:** 4+ years
**Skills:** Python, Apache Airflow, Kubernetes, Docker, AWS, GCP, Azure, SQL, Postgres, Databricks, Snowflake, Redshift, dbt
**Posted:** 2026-06-24

> Provide Apache Airflow expertise and solve complex data engineering issues for enterprise customers on Astronomer's managed Airflow platform. Requires 4+ years Python, 1+ year Airflow admin/DAG experience, Kubernetes, and cloud platform experience.

## Job Description

## What you get to do
- Learn and build expertise across several software engineering disciplines, including Airflow and data engineering, Kubernetes, and Cloud Engineering
- Solve challenging Airflow problems for customers, from optimizing configuration to identifying world-first Airflow bugs
- Spend up to 20% of your time on side projects that contribute to Astronomer’s overall success, such as contributing to the open-source Airflow repository or developing Astronomer’s internal monitoring and alerting systems built on Airflow
- Work on a modern, sophisticated, cloud-native product that customers use to connect to dozens of other systems
- Work directly with customers’ data engineers, system admins, DevOps teams, and management
- Provide feedback from your experience that can shape the direction of the Airflow project
- Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide “white glove” guidance on the path to production
- Participate remotely within a fully distributed team
- Help maintain 24x7 coverage through a specified 6-hour pager period during your work day
- Participate in paid on-call rotation for weekend coverage

## What you bring to the role
- Data Engineering background
- 4 years of experience with Python
- 1 year of experience in Airflow administration and DAG creation
- Experience with Kubernetes/Docker/Containers
- Experience working with a distributed system with any major cloud provider (AWS, GCP, Azure)
- Problem-solving and troubleshooting abilities
- Ability to work well with autonomy and independence
- Strong written and verbal communication for connecting with customers over ticketing system and through Zoom
- Experience mentoring junior team members

## Bonus points if you have
- Contributions to open-source projects
- Customer Support experience
- Familiarity with SQL and PostgreSQL
- Experience with Databricks, Snowflake, Redshift, dbt, or other similar data engineering tools

## Compensation and Benefits
- Estimated total compensation ranges from $125,000 - $130,000 based on leveling and geography, along with an equity component and a comprehensive benefits package

## Similar roles

- [Support Manager - Americas](https://hotfix.jobs/jobs/a147cb66-e53c-4274-8f6d-d7810f91efe2) - Ashby - Remote - $125k – $155k/yr
- [Customer Reliability Engineer - Infrastructure](https://hotfix.jobs/jobs/38f0c23c-be44-4e05-908c-19bd329bb46f) - Astronomer - Remote - $125k – $130k/yr
- [Customer Support Operations Intelligence Engineer](https://hotfix.jobs/jobs/da5da278-3c94-404f-803b-e34378f4d41d) - Seeq - Remote - $125k – $170k/yr
- [Product Support Engineer](https://hotfix.jobs/jobs/55cd2b17-0656-4dd2-a5fa-bd840b11b77a) - AcuityMD - Remote - $130k – $180k/yr
- [Customer Support Engineer](https://hotfix.jobs/jobs/0f83ded0-f71e-41b1-bf15-02ca4149fa48) - Metriport - San Francisco, CA - $120k – $160k/yr

**Apply:** https://hotfix.jobs/jobs/391c379b-1a39-4797-bc48-fd788e8427d3
**Canonical:** https://hotfix.jobs/jobs/391c379b-1a39-4797-bc48-fd788e8427d3