# Technical Account Manager

**Company:** [Socket](https://hotfix.jobs/companies/socket)
**Location:** Remote
**Role:** Customer Success
**Experience:** 6+ years
**Skills:** JavaScript, Python, TypeScript, GitHub Actions, Jenkins, CircleCI, APIs, Webhooks, Package Managers, CI/CD
**Posted:** 2026-06-09

> Own post-sale customer success as the main technical point of contact. Lead onboarding, troubleshoot integrations, run QBRs, and translate product capabilities for enterprise customers in application security and DevSecOps.

## Job Description

## What You'll Do

### Account Management
- Own post sales relationship as the main point of contact and technical advisor
- Strategize with AEs on upsells, renewals and expansions
- Relationship building and executive alignment with our Champions
- Conducting Quarterly Business Reviews with strategic customers
- Build measurable customer success plans

### Onboarding & Implementation
- Lead technical onboarding for new enterprise customers, from initial setup through full integration
- Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling
- Build repeatable onboarding playbooks, scripts, and automations that reduce time-to-value

### Technical Troubleshooting
- Investigate and resolve integration, configuration, and compatibility issues
- Respond to customer issues in dedicated Slack channels
- Use logs and telemetry to identify root causes and document fixes
- Escalate to Engineering when needed and follow through to resolution

### Product Enablement
- Run discovery conversations to understand customer goals and use cases
- Translate complex product capabilities into practical, developer-friendly guidance
- Conduct architecture reviews and security posture assessments
- Deliver workshops, office hours, and deep-dives that drive adoption

### Customer Advocacy
- Bring technical feedback and field intelligence back to Product and Engineering
- Surface patterns that inform roadmap priorities
- Contribute documentation and internal tooling to scale the Technical Success practice

## What You'll Bring
- 6+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
- 2+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success
- Background in application security, DevSecOps, or open-source ecosystems
- Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
- Ability to read and reason about code (JavaScript, Python, TypeScript)
- Familiarity with APIs, webhooks, and SaaS integration patterns
- Hands-on experience with Package Managers
- Comfort troubleshooting in production environments alongside engineering teams
- Clear written and verbal communication with developers, security practitioners, and executives
- Willingness to travel for customer and company meetings as needed

## Nice to Have
- Experience with SCA, dependency management, or security scanning tools
- Contributions to open-source projects

## Tools You'll Use
Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana

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**Apply:** https://hotfix.jobs/jobs/38faf071-4a4b-443d-932b-cec1a85efc44
**Canonical:** https://hotfix.jobs/jobs/38faf071-4a4b-443d-932b-cec1a85efc44