# Customer Reliability Engineer - Infrastructure

**Company:** [Astronomer](https://hotfix.jobs/companies/astronomer)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $125k – $130k/yr
**Experience:** 5+ years
**Skills:** Kubernetes, AWS, GCP, Azure, Linux, Python, DevOps, CI/CD, Site Reliability Engineering, Infrastructure As Code
**Posted:** 2026-06-24

> Infrastructure-focused Customer Reliability Engineer supporting Astronomer's managed Airflow platform. Troubleshoots customer cloud/K8s environments, owns monitoring/alerting, participates in on-call, and drives reliability improvements across AWS, GCP, and Azure.

## Job Description

## What you get to do
- Provide solutions to customers to make them successful using our products
- Troubleshoot customer environments and engage in active triaging with customers
- Participate in on-call rotation for weekend coverage
- Provide feedback to the product development teams on customer needs and pain points
- Build out our monitoring and alerting systems
- Build and maintain automation to ensure daily operational tasks are handled as efficiently as possible
- Help direct the architecture of the products and contribute where possible
- Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide "white glove" guidance on the path to production
- Participate remotely within a fully distributed team
- Enhance and enrich customer documentation
- Work with the latest technology and multi-cloud implementations

## What you bring to the role
- 5 years of experience, preferably with large, complex cloud infrastructures operating at scale
- 3 years of experience with Kubernetes
- Experience managing a Production distributed system with at least one major cloud provider (AWS, GCP, Azure)
- Strong Linux experience
- Knowledge of how to operate and monitor issues for distributed systems
- Previous experience in handling customers issues (internal or external)
- Strong communication skills
- DevOps or CI/CD experience
- Python scripting
- Good troubleshooting skills

## Bonus points if you have
- Experience as a Site Reliability Engineer
- Worked with Kubernetes Custom Resources
- Depth of knowledge with Azure
- Airflow/Big Data Orchestration experience
- IaC experience

## Compensation
- Estimated total compensation: $125,000 - $130,000 based on leveling and geography, along with an equity component and a comprehensive benefits package

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**Apply:** https://hotfix.jobs/jobs/38f0c23c-be44-4e05-908c-19bd329bb46f
**Canonical:** https://hotfix.jobs/jobs/38f0c23c-be44-4e05-908c-19bd329bb46f