# Senior Software Engineer

**Company:** [Intercom](https://hotfix.jobs/companies/intercom)
**Location:** Dublin, Ireland
**Role:** Fullstack Engineering
**Experience:** 5+ years
**Skills:** Ruby, AWS, Python, JavaScript, Distributed Systems, SaaS, Machine Learning
**Posted:** 2026-07-20

> Senior Software Engineer building backend and frontend systems for a scaling AI customer-support platform. The role requires 5+ years of software engineering experience, strong programming fundamentals, distributed-systems experience, and effective collaboration across product disciplines.

## Job Description

## Responsibilities
- Develop technical plans and contribute to technical architecture as products scale.
- Write Ruby code integrating AWS, infrastructure, platform, and SaaS technologies for backend infrastructure.
- Ship changes to production rapidly through automated deployment processes.
- Build with AI-powered developer tools.
- Mentor engineers and interview candidates.
- Collaborate with product managers, designers, researchers, and data analysts on multidisciplinary product teams.

## Requirements
- **5+ years** of industry experience in software engineering, preferably building a SaaS product.
- Demonstrated significant impact on a product or team.
- Deep knowledge of a high-level programming language such as Ruby, Python, or JavaScript.
- Experience collaborating directly with product teams and designers.
- Proven track record of delivering value to customers or users.
- Experience with distributed systems.

## Benefits
- Competitive salary and equity in a fast-growing startup.
- Lunch provided every weekday, snacks, and a stocked kitchen.
- Regular compensation reviews.
- Pension scheme with matching up to 4%.
- Life assurance and comprehensive health and dental insurance for employees and dependents.
- Flexible paid time off.
- Paid maternity leave and six weeks of paternity leave.
- Cycle-to-Work Scheme and secure bike storage.
- MacBooks as standard, with Windows available for certain roles.
- Hybrid working policy requiring at least three days per week in the office.

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**Apply:** https://hotfix.jobs/jobs/38e246e8-af8d-4abb-a360-caee29e203ff
**Canonical:** https://hotfix.jobs/jobs/38e246e8-af8d-4abb-a360-caee29e203ff