# Customer Success Engineer, Battle Road

**Company:** [Onebrief](https://hotfix.jobs/companies/onebrief)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $150k – $185k/yr
**Experience:** 3+ years
**Skills:** C#, Python, C++, Gdscript, Game Engines, SDKs, Frameworks, Simulation Software, Modular Software Design, Troubleshooting
**Posted:** 2026-03-12

> Deploys and configures AtomEngine simulation platform in military training environments, troubleshoots issues live, and trains stakeholders. Requires 3+ years software engineering experience, programming proficiency (C#, Python, etc.), Secret clearance, and up to 50% travel.

## Job Description

## What You Will Do
- Deploy AtomEngine into live military training environments, including classified and air-gapped systems
- Configure and adapt entities, behaviors, and operational scenarios to reflect real-world requirements
- Troubleshoot technical issues in real time during high-visibility exercises, sometimes in front of large audiences
- Stand in front of officers, colonels, and generals to explain system behavior, answer questions, and build trust
- Teach technical concepts clearly to mixed technical and non-technical audiences, helping military stakeholders understand not just how the platform works, but why it works
- Lead or support training sessions, workshops, and instructional blocks as adoption scales
- Engage constructively with key stakeholders and respond to challenging questions with clarity and professionalism
- Translate real-world friction into actionable feedback for Product and Engineering
- Improve documentation and repeatability so deployments scale over time
- Travel up to 50%

## What We Look For
- 3+ years of professional experience in a software engineering, solutions engineering, or technical customer-facing role involving hands-on development
- Demonstrated experience writing and maintaining production-quality code, including extending existing frameworks, SDKs, or plugin systems
- Proficiency in at least one general-purpose programming language used for application or game-adjacent development (e.g., **C#**, **Python**, **C++**, **GDScript**, or similar)
- Strong systems thinking and understanding of modular, maintainable software design
- Comfort working with customers face-to-face to debug, iterate, and validate solutions in real-world environments
- Self-directed and effective in fast-moving, ambiguous environments
- Active Secret or Top Secret security clearance
- Prior military experience
- Willingness and ability to travel up to 50%

## Preferred Qualifications
- Experience presenting or teaching technical concepts to large groups
- Experience in modeling, simulation, game engines, or defense-related systems

## Similar roles

- [Support Operations Engineer](https://hotfix.jobs/jobs/bdb4cd17-2623-43a5-9345-56f093bf6eaa) - Gigs - New York, NY - $150k – $180k/yr
- [Deployed Engineer](https://hotfix.jobs/jobs/ecb6c9a1-4012-4be6-8a9d-eaef65f2f9cd) - Parallel - Palo Alto, CA - $150k – $250k/yr
- [Customer Engineer](https://hotfix.jobs/jobs/f1443618-4f6d-4e06-a1e2-dd81a57e2d43) - Modal - New York, NY - $150k – $230k/yr
- [IT Security and Automation Engineer](https://hotfix.jobs/jobs/604b87b5-13a2-4bba-88b2-f7d0fbbad141) - Teleport - Remote - $149k – $258k/yr
- [Manager, Technical Support - AI Sequencing](https://hotfix.jobs/jobs/9d7e1bb4-1243-4819-811b-7a3162ade9a9) - Nooks - San Francisco, CA - $154k – $206k/yr

**Apply:** https://hotfix.jobs/jobs/38a1f053-cd96-4340-b028-83aa5d3e628b
**Canonical:** https://hotfix.jobs/jobs/38a1f053-cd96-4340-b028-83aa5d3e628b