# AI Customer Strategy

**Company:** [Regal.ai](https://hotfix.jobs/companies/regal-ai)
**Location:** New York, NY
**Role:** Solutions Architecture
**Salary:** $175k – $250k/yr
**Experience:** 6+ years
**Skills:** APIs, JavaScript, Python, Project Management, Data Analysis, Cross-Functional Leadership, Enterprise Deployments, Customer Success, Stakeholder Management, Success Metrics Definition
**Posted:** 2026-05-27

> Lead customer launches and manage Forward Deployed Engineers deploying AI Agents. Own delivery strategy, define success metrics, and drive measurable business outcomes for enterprise customers.

## Job Description

## Responsibilities
- Own end-to-end customer delivery from kickoff to go-live, overseeing multiple launches while ensuring quality, velocity, and customer satisfaction
- Manage a team of Forward Deployed Engineers, reviewing work, unblocking challenges, and helping prioritize customer and internal initiatives
- Define success metrics and ensure every AI Agent drives measurable business outcomes
- Partner closely with Product, AI, and Customer Success to translate customer deployment insights into roadmap priorities, voice model improvements, and scalable implementation playbooks
- Define and continuously refine Regal’s playbook for implementation excellence
- Drive growth and strategic impact by owning revenue-generating initiatives, expanding AI adoption and use cases, delivering data-driven insights to leadership and the board, and contributing to Regal’s overall company strategy
- Travel ~1 week per month for key customer launches, executive reviews, or cross-functional workshops

## Requirements
- 6–15 years of experience in technical, customer-facing, or product leadership roles with a proven track record of driving projects from 0 to 1 and delivering measurable business impact
- Experienced in managing enterprise customer deployments, integrations, and cross-functional initiatives, balancing customer urgency with long-term scalability
- Commercially minded with understanding of how successful deployments unlock renewals, expansions, and customer advocacy
- Strong analytical skills with data-driven decision making, defining success metrics, and driving continuous improvement
- Exceptional project management and organizational skills — able to simplify complexity, prioritize competing initiatives, and hold teams accountable while setting clear strategic direction
- Relentless ownership mindset: no task is too small, hands-on when needed, skilled at leading teams, coaching talent, and partnering with executives
- Working knowledge of APIs, data flows, and light-coding experience (JavaScript, Python, or similar)

## Nice-to-Haves
- CS undergrad background who went into business or MBA graduate with technical chops

## Benefits
- Medical, Dental, and Vision plans — 80% covered by company
- Flexible PTO & 11 paid holidays/year
- Subsidized ClassPass membership
- 401k Plan
- Paid parental leave
- Pre-tax commuter benefits
- In-office breakfast and snacks daily
- Happy hours, team outings, & annual off-sites
- Complete laptop workstation

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**Apply:** https://hotfix.jobs/jobs/38661b1c-7e91-448f-8492-191fec238da0
**Canonical:** https://hotfix.jobs/jobs/38661b1c-7e91-448f-8492-191fec238da0