# Executive IT Support Lead

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** San Francisco, CA
**Role:** IT Support
**Salary:** $52 – $52/hr
**Experience:** 8+ years
**Skills:** macOS, Windows, Azure Ad, Jamf, Intune, Google Workspace, Office 365, Slack, Atlassian, Identity Management
**Posted:** 2026-03-25

> Leads and provides high-touch IT support for OpenAI executives, designing scalable programs, frontline troubleshooting, and coordinating with IT/Security. Requires 8+ years executive support experience with macOS/Windows, MDM tools, and enterprise collaboration platforms.

## Job Description

## Responsibilities
- Defining “excellent” Executive IT Support and growing the program as the company scales to meet executives' needs.
- Acting as frontline Executive IT Support for senior leaders and their business partners, articulating issues, solutions, and timelines clearly.
- Coordinating with IT and Security teams to ensure success and agility.
- Representing IT Excellence by identifying emerging needs and proactively solving problems.

## Requirements
- 8+ years of experience providing Executive IT Support with deep familiarity in C-suite technical requirements at large, fast-paced, public companies.
- Strong technical experience in **macOS** and **Windows**, identity and device management (**Azure AD**, **Jamf**, **Intune**), and enterprise collaboration tools (**Google Workspace**, **Office 365**, **Slack**, **Atlassian** products).
- Excellent written and verbal communication skills.
- Strong attention to detail, setting clear expectations, and tracking requests end-to-end.
- Security- and compliance-first mindset.
- Discretion in handling sensitive information.

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**Apply:** https://hotfix.jobs/jobs/382103ac-fb9f-48e2-b9af-2c705adee77a
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