# Title Specialist I

**Company:** [Octane](https://hotfix.jobs/companies/octane)
**Location:** Irving, TX
**Role:** Other
**Experience:** 2+ years
**Skills:** Ms Excel, Ms Word, Dealertrack, F&I Express, Data Entry, Customer Correspondence, Lien Perfection, Title Management, Dmv Processes, Dealertrack Systems
**Posted:** 2026-04-16

> Manages vehicle title processes including lien perfection follow-up, issue remediation, data entry, and customer/dealer communications. Requires 2+ years in title management, preferably auto finance, with knowledge of state titling laws and tools like Dealertrack.

## Job Description

## Responsibilities
- Perform all responsibilities in accordance with the company's competencies, compliance, regulatory and information protection requirements.
- Maintain regular follow-up with dealerships in the recovery of lien perfection documents.
- Establish and maintain strategic and excellent relationships with our internal sales team and dealer network.
- Review and remediate issues and exceptions.
- Communicate effectively and regularly via written and verbal communication for the follow-up in the title management processes.
- Perform data entry throughout various processes and ensure all documentation is maintained in an organized and secure manner.
- Administer title processes and lien perfection follow-up as needed.
- Field inbound and outbound communication and answer title-related questions as needed.
- Ensure that all internal departments and external stakeholders receive prompt, efficient, courteous, and professional service, including follow through to resolution.
- Maintain superior relationships with our dealership partners, suppliers, and customers.
- Escalate issues promptly with management and internal sales team as applicable.
- Maintain a thorough knowledge of titling laws and regulations for each state. Work with title suppliers, DMV offices, and research state titling requirements, as needed.
- Record and maintain tracking of dealer performance in regard to title maintenance.
- Perform monthly meetings with the RSM to discuss outstanding titles.
- Ensure all documentation is maintained in an organized and secure manner.
- Administer other title management processes and assist the team as assigned.
- Manage inbound and outbound calls from dealers and customers as needed.
- Create 2 or more job aids for team processes.

## Requirements
- High school diploma or equivalent.
- Minimum two years of experience in vehicle title management.
- Minimum two years of experience preferably in auto finance or installment loan, specifically with focus in title management.
- Ability to work independently and as a team member while using critical thinking and sound judgment in decision making.
- Experience with customer correspondence. Exceptional accuracy and attention to detail a must.
- Preferably within auto finance or installment loan servicing.
- Ability to solve difficult problems with effective solutions.
- Proficient verbal and written communication skills.
- Able to work well under pressure and continue to complete daily or regular tasks consistently.
- High-degree of organizational skills, sharp ability to learn quickly, and strong overall knowledge of titling.
- Working knowledge of **MS Word** and **Excel**.
- Must be detail oriented and have a strong ability to multitask.
- Excellent customer service skills; experience working directly with dealerships is a plus.
- Customer Service attitude with strong problem-solving skills.
- Honest with a strong work ethic, unscheduled absences are rare, always punctual.
- Experience with **Dealertrack** and/or **F&I Express** is a plus.

## Benefits
- Robust Health Care Plans (Medical, Dental & Vision)
- Up to 20 Days PTO (Accrued)
- Generous Parental Leave
- Retirement Plan (401k with Company Match).
- Educational Assistance/Tuition Reimbursement up to $3K/year
- Powersports Safety Benefit
- Wellhub (Gympass) Wellness Benefits

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