# Technical Systems Program Manager, User Operations

**Company:** [OpenAI](https://hotfix.jobs/companies/openai)
**Location:** San Francisco, CA
**Role:** Technical Program Management
**Salary:** $216k – $240k/yr
**Experience:** 8+ years
**Skills:** Salesforce, CRM, APIs, Integrations, Event-Driven Architecture, Enterprise Saas, Routing Engines, Automation, Agentic Workflows, Sox, SOC 2, SDLC, Quality Assurance, Release Management, Operational Governance
**Posted:** 2026-08-11

> Drives strategy, prioritization, and execution of CRM and adjacent-platform programs supporting user operations. The role requires 8+ years of technical program experience, strong Salesforce and systems fluency, and the ability to lead complex cross-functional initiatives.

## Job Description

## Responsibilities
- Own and drive CRM systems initiatives across Support.
- Partner with senior business stakeholders and engineering teams to identify operational pain points, define scalable solutions, evaluate technical tradeoffs, and execute across Salesforce and adjacent platforms.
- Align cross-functional stakeholders across Revenue Operations, Support Delivery, Risk, Engineering, Data, Legal, and Enterprise Platform teams while driving prioritization and execution.
- Operationalize AI-native workflows by defining and building scalable automation, orchestration, agentic workflows, and human-in-the-loop processes with cross-functional teams.

## Requirements
- 8+ years of experience driving high-impact technical programs in program management, technical program management, or an adjacent role.
- Strong understanding of CRM workflows, customer systems supporting user operations, or support organizations.
- Experience working across CRM systems, routing engines, and adjacent systems.
- Proven ability to drive complex cross-functional initiatives from discovery and stakeholder alignment through execution and operationalization.
- Strong technical fluency across APIs, integrations, event-driven architectures, enterprise SaaS ecosystems, and Salesforce platform capabilities.
- Experience partnering closely with Engineering, Revenue Operations, Security, and Enterprise Platform teams.
- Experience operating within SOX/SOC 2-controlled environments, with a strong understanding of SDLC, QA, release management, and operational governance.
- Strong written and verbal communication skills, including the ability to communicate priorities, tradeoffs, risks, and execution plans clearly.

## Nice to Have
- Ability to independently reason through technical system design, integration dependencies, and operational tradeoffs alongside engineering teams.
- Experience working within AI-native, high-growth, or highly ambiguous operating environments.
- Exposure to global support operations.
- Ability to operate iteratively while maintaining a bias toward scalability, governance, and long-term maintainability.

## Compensation
- Annual salary: $216,000-$240,000.
- Relocation assistance is available if needed.
- Hybrid schedule, Monday through Wednesday in office.

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