# Solutions Engineer - Post Sales

**Company:** [Mintlify](https://hotfix.jobs/companies/mintlify)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $120k – $150k/yr
**Skills:** JavaScript, HTML, CSS, Git, Salesforce, Docusaurus, Gitbook, Mdx, Vitally, Churnzero
**Posted:** 2026-01-28

> Leads high-volume customer migrations, manages offshore teams, provides technical support for post-sales accounts, and builds operational infrastructure including CRM systems and dashboards. Requires strong web tech proficiency (HTML/CSS/JS/Git) and B2B SaaS onboarding experience.

## Job Description

## Responsibilities
- Lead high-volume migrations: Own 6+ migrations per week for SMB and Mid-Market customers, serving as the technical quarterback from kickoff through go-live (10-12 day cycles)
- Manage offshore migration team: Coordinate 60% of your time with overseas vendor partners—assigning work, conducting quality reviews, and ensuring deliverables meet Mintlify standards
- Support strategic fast-growing accounts: Dedicate 40% of your time to high-potential logos via dedicated Slack channels—providing technical troubleshooting, triaging feature requests, and driving onboarding for expansion use cases
- Hands-on technical execution: Debug migration issues, write custom scripts, and build technical solutions when complexity requires direct engineering work
- Customer communication: Maintain proactive communication throughout migrations (30% of time), setting expectations, providing updates, and building confidence in the process
- Collaborate with engineering: Partner with product and engineering teams (10% of time) to prioritize and ship critical features or fixes that accelerate scaled customer success
- Build customer health infrastructure: Work with the Head of Post-Sales/CS to design and implement CRM tracking systems, customer health score models, and operational dashboards for the scaled segment
- Analyze and report on product metrics: Track adoption rates, feature usage, and migration metrics (completion rates, cycle time, CSAT) across your segment; surface insights to inform product and go-to-market strategy
- Create weekly feature communication: Build and own a scalable system for communicating new features and product improvements to scaled customers on a weekly basis
- Drive continuous improvement: Identify bottlenecks in scaled onboarding, build repeatable processes, and optimize workflows as customer volume grows

## Requirements
- **Technical depth**: Strong proficiency in web technologies (**HTML**, **CSS**, **JavaScript**, **Git**) with ability to write code, debug issues, and architect technical solutions independently
- High-volume execution: Track record of managing high-velocity technical implementations or onboarding programs in B2B SaaS; comfortable juggling 6+ concurrent projects
- Systems thinking: Experience building operational infrastructure—CRM workflows, health scoring models, customer communication systems—ideally from 0 to 1
- Data-driven mindset: Comfortable analyzing product usage data, building dashboards, and translating metrics into actionable insights
- Vendor and stakeholder management: Comfortable coordinating distributed teams, running structured QA processes, and holding partners accountable to SLAs
- Customer communication excellence: Can distill complex technical concepts for both technical and non-technical audiences; proactive and clear communicator across Slack, email, and video
- Bias toward action: Comfortable working in ambiguity, building processes from scratch, and solving novel problems without waiting for perfect instructions

## Nice-to-haves
- Experience with documentation platforms (**Docusaurus**, **GitBook**, **ReadMe**, etc.), **MDX**, or static site generators
- Familiarity with customer success tools like **Salesforce**, **Vitally**, or **ChurnZero**

## Compensation & Benefits
- Competitive compensation and equity
- 20 days paid time off every year
- 401k or RRSP
- $420/mo. wellness stipend
- 100% coverage for Health, dental, vision
- Free Ubers to and from work
- Free lunch and dinners
- Annual team offsite

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