# Manager I, Technical Account Management - San Francisco

**Company:** [Datadog](https://hotfix.jobs/companies/datadog)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $146k – $213k/yr
**Experience:** 5+ years
**Skills:** Infrastructure Monitoring, Datadog, Observability, Technical Training, Customer Success, Presales, Post-Sales, Consulting, Computer Science, Process Improvement
**Posted:** 2026-04-30

> Leads a team of Technical Account Managers and Enablement Managers, providing technical guidance, training, and best practices to ensure customer success with Datadog products. Requires 5+ years in customer-facing technical roles, people management experience, and knowledge of infrastructure monitoring.

## Job Description

## What You’ll Do
- Manage, develop, and mentor a fast-paced team of TAMs & TEMs with a Player / Coach approach
- Assist recruiting efforts to find and hire top talent within your region. Coach new hires during onboarding to ensure proper ramping of skills and capabilities
- Oversee successful onboarding, development and education of new and existing TAMs & TEMs
- Streamline communication directly with TAM-assigned Datadog customers from a leadership perspective
- Collect feedback for TEMs on their enablement sessions
- Ensure TEMs are providing technical training on technical topics and product adoption for customers
- Plan and/or hold technical training sessions to provide technical guidance for some of our largest customers
- Work closely with the greater Technical Solutions leadership and other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters and to implement process improvements
- Continuously iterate on best practices for technical product adoption and customer success

## Who You Are
- Passionate about people management and/or mentorship with previous experience leading a team
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric consultative approach
- Experienced in successful implementation of process and procedure in a scaling company
- **Knowledgeable of current infrastructure and monitoring solutions and technologies**
- Experienced in **5+ years in a Presales, Post Sales, Consultancy or adjacent customer facing role** with a successful track record
- Experienced working in a startup and/or fast-paced organization
- Someone who studied a **Computer Science or Engineering** major, or equivalent experience

## Benefits and Growth
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks

**Reasonably estimated yearly salary: $146,000—$213,000 USD**

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