# Senior Manager, Sales Tools and Systems

**Company:** [Fetch](https://hotfix.jobs/companies/fetch)
**Location:** Remote
**Role:** Revenue Operations
**Salary:** $146k – $172k/yr
**Experience:** 8+ years
**Skills:** Salesforce, Jira, Salesforce Administration, Requirements Gathering, Business Analysis, Program Management, Stakeholder Management, User Stories, Process Documentation, Data Governance, AI Tools
**Posted:** 2026-06-29

> Senior Manager owning the Salesforce and sales technology roadmap, backlog prioritization in Jira, requirements gathering, cross-functional program delivery, and team leadership for a revenue operations function. Requires 8+ years CRM/Salesforce leadership experience, Salesforce Admin certification, and strong business analysis skills.

## Job Description

## Role Responsibilities

**Roadmap & Prioritization**
- Own the Sales Systems roadmap, partnering with stakeholders across Sales, Revenue Operations, Marketing, Finance, and Implementation to prioritize initiatives that drive business outcomes.
- Establish and manage an intake and prioritization framework for system enhancements, balancing strategic initiatives, operational requests, and technical debt.
- Own and maintain the Salesforce Jira backlog, ensuring work is clearly defined, prioritized, and aligned to business objectives and team capacity.
- Facilitate prioritization discussions across stakeholder groups and drive alignment on scope, timelines, and expected outcomes.

**Requirements Gathering & Solution Design**
- Partner with business stakeholders to understand processes, identify opportunities, and gather requirements for system enhancements.
- Lead requirements gathering and solution planning efforts, translating business objectives into prioritized Jira epics, user stories, and implementation roadmaps.
- Collaborate with Salesforce administrators and external consultants to design scalable solutions aligned with platform best practices.
- Serve as the primary liaison between business teams and technical resources, ensuring clear communication and successful delivery.

**Program Management & Delivery**
- Lead cross-functional Salesforce and sales technology initiatives from discovery through implementation, testing, change management, and adoption.
- Manage project timelines, dependencies, risks, and stakeholder communications to ensure successful outcomes.
- Coordinate delivery across internal team members and external partners while maintaining visibility into project status and priorities.
- Drive continuous improvement of processes, governance, and system adoption across the organization.

**Team Leadership**
- Lead and develop a team responsible for Salesforce administration, support, and enhancement delivery.
- Manage workload prioritization, resource planning, and performance management for team members.
- Oversee relationships with external consultants, and vendors to ensure quality delivery and alignment with business goals.

**Salesforce & Sales Technology Ownership**
- Act as the product owner for Salesforce and related sales technology platforms, ensuring solutions support evolving business needs.
- Provide strategic oversight of Salesforce configuration, automation, integrations, reporting, and data management.
- Partner with leadership to ensure system capabilities align with organizational goals and reporting requirements.
- Champion data quality, governance, and scalable system design across Salesforce and connected platforms.
- Evaluate and leverage AI-powered solutions to improve automation, reporting, operational efficiency, and business insights.

## Minimum Requirements
- 8+ years of experience in Salesforce Administration, Business Analysis, Product Ownership, Program Management, Revenue Operations, or related CRM leadership roles.
- Experience owning and prioritizing a Salesforce backlog using Jira or similar agile project management tools.
- Strong requirements gathering, business analysis, and process documentation skills, including writing user stories and acceptance criteria.
- Demonstrated ability to prioritize competing requests and influence stakeholders across multiple business functions.
- Experience leading cross-functional programs from requirements gathering through UAT, implementation, and adoption.
- Proven experience managing technical teams, external consultants, and implementation partners.
- Strong understanding of Salesforce platform capabilities, automation, integrations, reporting, and data architecture.
- Experience working with Salesforce administrators and developers to design and deliver scalable business solutions.
- Salesforce Administrator certification required; Advanced Administrator certification preferred.
- Background in Program Management, Product Ownership, Business Systems Management, or Revenue Operations strongly preferred.
- Excellent communication, stakeholder management, and relationship-building skills.
- Strong analytical mindset with a commitment to data quality, governance, and continuous improvement.

## Compensation
Base salary range: $146,092-$171,873. Includes equity, 401k match up to 4%, comprehensive medical/dental/vision (including pets), $10k annual education reimbursement, employee resource groups.

## Similar roles

- [Senior Commercial Operations Analyst](https://hotfix.jobs/jobs/63dc4e50-60be-4594-b515-770502eab8b5) - Zoox - Foster City, CA - $146k – $197k/yr
- [GTM AI Operations Lead, Demand Generation](https://hotfix.jobs/jobs/26edccc4-b5dc-4aa5-bd3a-b47d79823b5a) - Replit - Foster City, CA - $145k – $200k/yr
- [GTM AI Operations Lead, Sales](https://hotfix.jobs/jobs/3619d7cc-8f15-4bd2-aec7-efac54854010) - Replit - Foster City, CA - $145k – $200k/yr
- [Sr Manager, Marketing and Operations](https://hotfix.jobs/jobs/27f11b3f-1bcb-43ee-86c1-90559086338c) - Cribl - Remote - $145k – $228k/yr
- [Senior Manager, Risk Operations](https://hotfix.jobs/jobs/890f33b1-4d26-49ea-ad32-77fd6d4ed410) - Wrapbook - Remote - $148k – $241k/yr

**Apply:** https://hotfix.jobs/jobs/378412c6-4f23-4b52-af9f-4d23a8d0fbe1
**Canonical:** https://hotfix.jobs/jobs/378412c6-4f23-4b52-af9f-4d23a8d0fbe1