# Customer Support Engineering Manager

**Company:** [Crusoe](https://hotfix.jobs/companies/crusoe)
**Location:** San Francisco, CA
**Role:** Engineering Management
**Salary:** $155k – $185k/yr
**Experience:** 6+ years
**Skills:** Kubernetes, Gpu Compute, AI/ML, High-Performance Computing, APIs, DevOps, Solutions Architecture, Cloud Infrastructure, Automation, Scripting
**Posted:** 2026-04-28

> Leads a team of support engineers resolving complex technical issues for enterprise AI/ML customers on Crusoe Cloud. Requires 6+ years technical experience in software/devops/support, 2+ years leadership, and deep cloud/GPU knowledge.

## Job Description

## What You'll Be Working On
- Hire, lead and develop a team of Support Engineers focused on technical depth, problem-solving serving Crusoe's enterprise customers
- Provide thoughtful coaching and feedback to your direct reports, and partner with them on their career development goals and growth
- Build scalable, repeatable processes for diagnosing and resolving complex issues related to integrations, APIs, analytics, and product performance
- Create internal tools and workflows that help the team operate with efficiency and consistency
- Use data from escalations and customer feedback to recommend changes that improve team effectiveness and customer outcomes
- Collaborate across functions, working closely with leaders in Solutions Engineering, Customer Success and Reliability, Sales, and Product Engineering to elevate and enhance the Crusoe customer experience
- Directly engage and collaborate with key customers to understand their AI workloads, pain points, and future requirements to continuously improve our service offerings
- Define and monitor key performance indicators (KPIs) to evaluate team performance and effectiveness through leveraging multiple insights
- Communicate clearly and effectively with your team, stakeholders, and external customers

## What You'll Bring to the Team
- B.S. in Computer Science or a related technical discipline, or equivalent experience with an advanced degree in a related field
- 6+ years of experience in Software Engineering, Technical Support Engineering, DevOps, Systems engineering, Solutions architecture or similar highly technical customer-facing roles
- 2+ years in a leadership role within a high-growth environment
- Deep understanding of the cloud infrastructure landscape, including fundamentals of **Kubernetes**, **GPU compute**, **AI/ML**, and high-performance computing
- Proven track record of successfully organizing and coordinating the efforts of multiple teams to deliver long-running, complex projects with visibility to senior stakeholders
- Passionate about improving the customer experience through well-designed, technically sound solutions
- Comfortable representing customer needs in Engineering discussions and advocating for supportability
- Expert leadership skills with the ability to influence and engage stakeholders at all levels
- Excellent verbal and written communication skills, with a strong capacity to clearly present complex technical information
- Demonstrated experience within a fast-paced, dynamic organization experiencing hypergrowth
- Experience working with global teams

**Bonus Points**
- Certifications: **CKA**, **CKAD**, **CKS**, **KCNA**, **AWS Machine Learning - Specialty**, **Data Analytics - Specialty**, **Solutions Architect - Professional**, **Developer - Associate**, **NVIDIA AI Infrastructure and Operations**, **Generative AI and LLMs**, **Generative AI Multi-modal**, **Infiniband**, **Linux Foundation IT Associate**, **System Administrator**
- Cloud Expertise: Deep understanding of specific cloud platforms and services
- Automation Skills: Experience with automation tools and scripting languages
- Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions
- Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues
- Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology

## Benefits
- Competitive compensation and equity packages
- Restricted Stock Units
- Paid time off, paid holidays & leave of absence programs
- Comprehensive health, dental & vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance, short-term and long-term disability
- Professional development & tuition reimbursement
- Mental health & wellness support
- Commuter benefits (parking & transit)
- Cell phone stipend
- 401(k) Retirement plan with company match up to 4% of salary
- Volunteer time off
- Global travel insurance & emergency assistance
- Daily meals allowance
- Additional perks & programs specific to location

## Compensation Range
Compensation will be paid in the range of up to **$155,000 - $185,000 + Bonus**. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.

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**Apply:** https://hotfix.jobs/jobs/37465a38-8129-4569-8801-d23cda8c79dc
**Canonical:** https://hotfix.jobs/jobs/37465a38-8129-4569-8801-d23cda8c79dc