# On the Ground Specialist

**Company:** [Instacart](https://hotfix.jobs/companies/instacart)
**Location:** Dover, NJ
**Role:** Other
**Salary:** $83k – $96k/yr
**Skills:** Process Mapping, Performance Monitoring, Data Analysis, Troubleshooting, Change Management, Training Execution, Retail Operations, Client-Facing Experience, Continuous Improvement, Program Implementation
**Posted:** 2026-06-26

> Contractor role providing on-site support for Caper Cart launches in grocery stores. Handles training, troubleshooting, and operational improvements across multiple Dover, NJ locations.

## Job Description

## About the Job

- Engage with store teams throughout the launch and implementation cycle of Caper, providing on-site support for testing, training and store readiness.
- Provide hands-on, on-site observation to identify, troubleshoot, and resolve operational challenges.
- Reinforce best practices to drive early adoption and smooth customer experience.
- Serve as a crucial link between local store teams and broader strategic operations, ensuring clear communication and feedback loops.
- Oversee the execution of local initiatives and the rollout of new programs, ensuring alignment with company goals and standards.
- Conduct technical testing and troubleshooting, following guides to problem-solve issues with technology, and potentially build or repair elements as needed.
- Utilize performance metrics and data analysis to drive continuous improvement and operational excellence within Caper locations.

## About You

### Minimum Qualifications
- Demonstrates a passion for operations, an eagerness for continuous improvement, and a strong interest in e-commerce and retail technology.
- Proven autonomy, ability to multi-task and excel in a fast-paced, ever-evolving environment.
- Experience and comfortability in handling technology challenges using guides and troubleshooting resources.
- Customer-focused orientation that aims to over-deliver on expectations.
- Collaborative attitude who enjoys working with a team to solve problems.
- Experience in retail and/or client facing roles.
- Experience in driving program implementation, change management, and successful execution of training.
- Exceptional interpersonal, written and oral communication skills with the capacity to adjust messaging based on audience needs.
- Self-motivated with a proactive approach to achieving goals.
- Comfortable working with and explaining new technology.
- Flexibility to travel and spend significant time in retail environments, especially during peak periods.

### Preferred Qualifications
- Proven track record with process mapping, measurement, and documentation, with a firm grasp of continuous improvement tools and methodologies.
- Proficient in performance monitoring, reporting, and leveraging data for operational improvements.
- Experience promoting or supporting technological products or innovations in a retail setting.

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