# Customer Support Specialist, Compliance

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Remote
**Role:** Customer Support
**Salary:** $46k – $49k/yr
**Experience:** 1+ years
**Skills:** Customer Support, saas troubleshooting, Problem Solving, crm systems, us benefits knowledge, time management, english communication
**Posted:** 2026-07-16

> Provide expert customer support for Rippling's HR, IT, and Finance platform, resolving issues via multiple channels, documenting interactions in CRM, and collaborating with Product/Engineering on feedback. Requires 1-4 years US benefits support experience, bachelor's degree, and residence in Pacific or Mountain time zone.

## Job Description

## What you will do
- Become a product expert and maintain a high level of product knowledge to provide accurate information and assistance to customers and colleagues.
- Take charge of customer issues from start to finish in a dynamic, fast-paced environment.
- Respond promptly and professionally to customer inquiries via email, chat, or video conferencing.
- Resolve product or service issues by understanding the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
- Document and track customer interactions, transactions, comments, and complaints using the company's CRM system.
- Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
- Stay up-to-date with company policies, procedures, and product updates.
- Work well under time constraints and meet schedules, sometimes with unexpected deadlines.
- Deliver exceptional service and ensure customer satisfaction by going the extra mile.

## What you will need
- Bachelor's degree.
- 1-4 years of customer support experience in the US benefits domain.
- Demonstrated experience in problem-solving and troubleshooting a SaaS product with attention to detail.
- Time management skills and ability to prioritize.
- Excellent communication skills, both written and verbal (in English).
- Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between 9am to 6pm PST.

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**Canonical:** https://hotfix.jobs/jobs/3713e432-acd1-4bc7-ab76-be626a14eea3