# Director, Strategic Account Management

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** San Francisco, CA, New York, NY, Chicago, IL
**Role:** Account Management
**Salary:** $305k – $350k/yr
**Experience:** 8+ years
**Skills:** Enterprise Account Management, Strategic Account Management, Team Leadership, Quota Attainment, People Management, Performance Metrics, Go-to-Market Strategy, Client Success, Revenue Growth, Analytical Skills
**Posted:** 2026-06-12

> Lead and scale the US Strategic Account Management team for a multi-product enterprise SaaS platform. Own team performance, customer lifecycle strategy, and revenue growth through retention and adoption.

## Job Description

## What you will do
- Build strong account management teams that consistently meet and exceed quota
- Define and manage key customer lifecycle events across our strategic customer segments
- Provide leadership and direction to a high-performance team – including hiring, training, and pace setting
- Develop specific and targeted goals and quotas to expand and accelerate revenue opportunities
- Create, monitor and manage key performance metrics
- Find innovative and creative ways to improve and increase performance
- Implement best practices to support consistent and consultative sales and client success processes
- Develop and refine an effective go-to-market strategy as we expand geographic and language coverage
- Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done

## What you will need
- 8+ years of experience scaling and managing a client-facing enterprise or strategic account management team in a fast-paced environment
- Experience managing managers for at least 3+ years
- Experience as a top-performing account manager or sales executive
- Proven track record of team quota-attainment via new product sales and upgrades
- Proven leadership skills, people management skills
- Great with numbers including strong analytical skills
- Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
- Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
- Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small
- High integrity individual who’s enthusiastic about building a great company for the long term
- Courage to challenge the status quo when logic and reason require it. See something broken? Fix it

## Compensation
- This role is a 60/40 base/commission split
- The salary for US-based employees will be aligned with one of the ranges below based on location
- A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location

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