# Senior IT Manager

**Company:** [EliseAI](https://hotfix.jobs/companies/eliseai)
**Location:** New York, NY
**Role:** IT Support
**Experience:** 8+ years
**Skills:** Okta, MDM, mosyle, Jamf, kandji, intune, microsoft 365, Google Workspace, Slack, Zoom, macOS, Windows, Scripting, APIs, it automation
**Posted:** 2026-07-16

> Lead and scale internal IT operations at a high-growth AI company. Own strategy, team leadership, endpoint management, identity/access, automation, and cross-functional partnerships with Security and People Ops while balancing hands-on execution.

## Job Description

## Key Responsibilities
- Own the strategy, roadmap, and execution of EliseAI's internal IT function, ensuring it scales alongside the business.
- Lead enterprise IT across identity and access operations, endpoint management, networking, SaaS administration, and employee technology.
- Establish scalable processes, standards, operational metrics, and best practices.
- Build, mentor, and grow the IT team; foster a culture of ownership, continuous improvement, and exceptional employee support.
- Own identity and access operations, endpoint management, SaaS administration, networking, office technology, and the employee technology lifecycle.
- Ensure employee onboarding, offboarding, access provisioning, and device lifecycle management are reliable, efficient, secure, and highly automated.
- Own hardware procurement, software licensing, vendor relationships, contract negotiations, lifecycle planning, and the IT budget.
- Serve as the senior technical escalation point for complex infrastructure, endpoint, and SaaS issues while remaining hands-on when needed.
- Identify opportunities to automate manual work and improve how IT supports the business through workflows, integrations, AI-powered solutions, scripting, and internal tooling.
- Build operational playbooks and self-service resources that improve consistency and reduce support overhead.
- Define and leverage service delivery, fleet health, and operational metrics to continuously improve reliability, efficiency, and the employee experience.
- Partner closely with People Operations, Workplace Operations, Security Engineering, Compliance, Finance and other teams to deliver scalable technology solutions.
- Lead cross-functional IT initiatives from planning through implementation and serve as a trusted advisor on employee technology and operational improvements.
- Partner with Security Engineering to implement security requirements across identity, endpoints, SaaS platforms, and employee technology while supporting compliance initiatives, including SOC 2.
- Maintain operational processes, access governance, and documentation that support security, audit, and compliance objectives.
- Ensure office networking, conference room technology, AV systems, and collaboration tools provide a reliable employee experience.

## Requirements
- 6–8+ years of experience in IT Operations, Systems Administration, or Internal IT, including experience leading IT teams in a startup or high-growth technology company.
- Experience building, scaling, or modernizing an internal IT function, balancing strategic leadership with hands-on execution.
- Proven experience hiring, mentoring, and developing high-performing IT teams.
- Strong technical depth across the modern IT stack, including Okta (or equivalent SSO/SCIM/MFA), MDM platforms (Mosyle, Jamf, Kandji, Intune), and core business applications (Microsoft 365, Google Workspace, Slack, Zoom).
- Experience supporting both macOS and Windows environments, with strong expertise in endpoint management, networking, SaaS administration, and identity operations.
- Experience owning employee onboarding, offboarding, identity provisioning, access management, and device lifecycle processes.
- Experience leading cross-functional IT initiatives, enterprise software implementations, and company-wide technology rollouts.
- Experience building automations, integrations, or internal tools using scripting, APIs, AI, or workflow automation platforms.
- Experience managing hardware procurement, software licensing, vendor relationships, contract negotiations, and IT budgets.
- Strong customer service mindset with a high degree of ownership and comfort serving as the escalation point for critical IT issues.
- Pragmatic, resourceful, and able to build scalable systems without creating unnecessary bureaucracy.
- Excellent communication and stakeholder management skills, with the ability to influence both technical and non-technical partners.

## Nice-to-Haves
- Experience with AI-powered solutions and workflow automation platforms.

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