# Field Service Engineer

**Company:** [Forterra](https://hotfix.jobs/companies/forterra)
**Location:** Clarksburg, MD, Arlington, VA
**Role:** Support Engineering
**Skills:** Linux, Ip Networking, Routing, Firewalls, Vpns, Scripting, Log Analysis, Command-Line, Troubleshooting, System Integration
**Posted:** 2026-03-20

> Provides hands-on field support for hardware/software systems in operational environments, diagnosing issues, troubleshooting networks/Linux, and collaborating with engineering for resolutions. Requires 5+ years experience, BS in CS/engineering, strong C++/Python skills, and up to 75% travel.

## Job Description

## Responsibilities
- Monitor customer system performance and proactively identify issues across hardware and software components.
- Provide on-site and remote support to diagnose and resolve complex system issues, minimizing downtime.
- Serve as primary technical escalation point for customers, particularly for software and networking-related issues.
- Diagnose and resolve issues across systems, networking infrastructure, and software.
- Perform log analysis, system health checks, and root cause investigations for recurring or critical failures.
- Support system installations, upgrades, patches, and configuration changes in field environments.
- Troubleshoot connectivity issues (e.g., IP networking, routing, firewalls, VPNs) and system integrations.
- Work with engineering teams to debug and resolve software defects encountered in the field.
- Assist in deploying and validating software updates, ensuring system stability post-deployment.
- Support command-line operations, scripting, and system configuration within Linux environments.
- Maintain detailed records of service activities, including issue diagnostics, resolution processes, asset usage, and customer interactions.
- Generate comprehensive Field Reports and Work Orders to provide actionable feedback to quality and engineering teams.
- Communicate service bulletins, informational notices, and product updates effectively to internal and external stakeholders.
- Build strong customer relationships by acting as a trusted technical advisor.
- Provide guidance on best practices for system operation, maintenance, and performance optimization.
- Regularly travel to various customer sites (up to 75%, including internationally) for on-site support and extended deployments in operational field environments.

## Qualifications
- 5 or more years of relevant experience
- B.S. in computer science, engineering, robotics, or related field
- Proficiency in Linux systems (command line, system logs, basic administration)
- Solid understanding of networking fundamentals (TCP/IP, DNS, routing, firewalls, VPNs)
- Strong software troubleshooting skills, including log analysis and debugging
- Experience diagnosing complex systems involving both hardware and software components
- Ability to communicate technical concepts clearly to diverse audiences
- Strong documentation and organizational skills
- Ability to work independently in dynamic, customer-facing environments
- Experience in integrating software on hardware products
- Strong programming skills in **C++** or **Python**
- Solid core software engineering skills: software design, unit testing, debugging
- Strong understanding of algorithms, data structures, and software design principles
- Experience working in teams and willingness to proactively solve problems

## Preferred Qualifications
- Familiarity with autonomous systems, robotics, or distributed systems
- Experience working closely with engineering teams to resolve field issues
- Experience in software development for robotics and autonomous systems
- Experience with state machines, motion, path planning, and/or perception pipelines
- Knowledge of navigation, localization, and/or mapping algorithms
- Familiarity with real-time operating systems and embedded programming

## Compensation
**US Salary Range**: $120,000—$150,000 (base salary, plus equity and competitive benefits)

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