# Customer Engagement Manager

**Company:** [Wispr Flow](https://hotfix.jobs/companies/wispr-flow)
**Location:** Remote
**Role:** Customer Success
**Salary:** $90k – $130k/yr
**Experience:** 2+ years
**Skills:** Account Management, Customer Success, B2B SaaS, Onboarding, Product Adoption, QBRs, Expansion, Stakeholder Management, Customer Training, Renewals
**Posted:** 2026-06-14

> Own customer pilots, onboarding, and adoption for a B2B SaaS voice platform. Drive engagement, lead QBRs, and partner with AEs on expansion for enterprise accounts.

## Job Description

## What You'll Do
- Run pilots — scope success criteria, drive engagement, and create a path to conversion
- Own onboarding and rollout — build launch plans, align stakeholders, and help teams reach value quickly
- Drive product adoption — train and enable customers on Wispr, sharing best practices that help transform their day-to-day work
- Build customer relationships — earn trust with champions, admins, and business stakeholders
- Enable expansion — map teams, use cases, and value stories, then partner with AEs on growth opportunities
- Lead check-ins and QBRs — reinforce value, identify blockers, and align on next steps for adoption and growth
- Bring insight back to Wispr — share customer patterns, adoption blockers, product feedback, and expansion signals

## What Makes You a Great Fit
- 2+ years of account management, customer success, or post-sales experience in B2B SaaS
- You have owned pilots, onboarding, or engagements for enterprises
- You are deeply customer-obsessed and adapt your approach to each customer’s goals and environment
- You have strong product fluency and can make new products feel simple and valuable
- You bring energy, confidence, and presence in customer interactions
- You know how to drive adoption using customer conversations, usage signals, and repeatable best practices
- You partner well with AEs on expansion, renewal, and procurement conversations

## Traits That Thrive at Wispr
- High-agency, humble, intellectually curious — you don't hide behind process, but you know how to build it
- Obsessed with users and fluent in their workflows — you build context, not just pitch product
- Excellent communicator — written, verbal, and in the room. Customers trust you because you're clear, direct, and follow through
- Analytical and experiment-driven — you test, measure, refine, and move fast without losing depth
- Comfortable with ambiguity and energized by building the playbook from the ground up

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**Apply:** https://hotfix.jobs/jobs/36b7306b-5e61-49f7-9fa8-2f0951616ee2
**Canonical:** https://hotfix.jobs/jobs/36b7306b-5e61-49f7-9fa8-2f0951616ee2