# Senior Product Manager

**Company:** [AlertMedia](https://hotfix.jobs/companies/alertmedia)
**Location:** Remote
**Role:** Product Management
**Experience:** 5+ years
**Skills:** Product Management, AI, LLMs, Workflow Automation, Process Orchestration, APIs, System Integrations, Data Pipelines, Jira, Confluence, Product Analytics, Agile
**Posted:** 2026-08-27

> Leads strategy, discovery, prototyping, delivery, and measurement for zero-to-one AI capabilities that automate critical-event response workflows. Requires senior product management experience, AI-native product expertise, strong systems thinking, and comfort partnering across Engineering, Design, and go-to-market teams.

## Job Description

## Responsibilities

### Customer and Market Understanding
- Develop expertise in security, safety, business continuity, IT, and operations personas and their critical-event response workflows.
- Conduct customer and prospect interviews, workflow walkthroughs, and feedback sessions to identify concrete problem statements.
- Maintain a current view of customer problems, product opportunities, and longer-term needs.
- Monitor industry trends, AI and automation developments, platform and integration changes, and competitors to inform the roadmap.

### Strategy, Prioritization, and Roadmap
- Own the roadmap for new AI capabilities, prioritizing initiatives and making explicit build, defer, and decline decisions.
- Define strategy and positioning for a zero-to-one product area.
- Balance business objectives, customer needs, and market trends when sequencing work.
- Define problem spaces and jobs to be done for each initiative.

### Development and Design
- Partner with Engineering and Design to translate customer problems into specifications, acceptance criteria, and milestones.
- Break initiatives into releasable increments that deliver early customer value.
- Support delivery through grooming, scope decisions, testing, and launch readiness.

### AI Prototyping and Measurement
- Use Claude Code, Claude Design, Codex, and similar AI development and design tools to build and test prototypes.
- Use prototypes to validate concepts and inform engineering investment.
- Define success metrics including adoption, time saved, workflow completion, reliability, retention, and revenue contribution.
- Analyze product usage and customer outcomes after launch and incorporate findings into prioritization.

### Go-to-Market Enablement
- Partner with Product Marketing to position capabilities, shape messaging, and enable Sales, Customer Success, and Support.
- Translate functionality into practical customer narratives and applications.
- Lead internal training, demos, and Q&A sessions.

## Requirements
- 4+ years of product management experience, including end-to-end ownership of a product or major product area.
- Experience taking a product or major capability from zero to one.
- Experience with agentic or AI-native products, workflow automation, process orchestration, integration platforms, or similar technologies.
- Working understanding of incorporating AI and LLM capabilities into products, including appropriate guardrails.
- Systems mindset focused on workflows, dependencies, triggers, and process relationships.
- Strong analytical judgment and decision-making with incomplete or conflicting information.
- Advanced written and verbal communication skills.
- Familiarity with Jira, Confluence, and product analytics software.
- Collaborative approach and ability to manage multiple priorities in a fast-moving environment.
- Familiarity with Agile delivery, APIs, system integrations, and data pipelines.
- Experience in critical event management, emergency communication, security, safety, or business continuity, or experience with teams operating in these areas.
- Experience with product enablement or go-to-market support.
- Must be authorized to work in the United States without current or future visa sponsorship.

## Nice to Have
- Experience building trusted automation for high-stakes operational workflows.
- Experience prototyping with AI development and design tools.

## Compensation and Benefits
- Strong preference for candidates in Austin, Texas; remote candidates based in the United States are also considered.
- The company does not currently hire candidates residing in Alaska, California, Hawaii, Louisiana, Mississippi, Montana, New Hampshire, North Dakota, Oregon, Pennsylvania, Rhode Island, Vermont, Washington, West Virginia, or Wyoming.

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