# Technical Account Manager 3

**Company:** [Datadog](https://hotfix.jobs/companies/datadog)
**Location:** Boston, MA, New York, NY
**Role:** Customer Success
**Salary:** $124k – $182k/yr
**Experience:** 5+ years
**Skills:** AWS, Azure, GCP, Python, JavaScript, Ruby, Perl, Go, PHP, Chef, Puppet, Jenkins, GitLab, Docker, Kubernetes
**Posted:** 2026-07-06

> Technical Account Manager providing hands-on product adoption, technical guidance, and success support to Datadog's largest enterprise customers. Requires strong IT operations experience, cloud platform expertise, and scripting/containerization skills.

## Job Description

## What You’ll Do
- Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
- Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value
- Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
- Participate and prepare for Monthly and Quarterly Business Reviews with customers
- Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
- Continuously evolve best practice to technical product adoption and customer success

## Who You Are
- Solid technical grounding and hands-on experience of IT Operations
- Hands-on experience with AWS, Azure or GCP
- Comfortable with scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet
- Skilled in using CI/CD tools e.g. Jenkins, Gitlab
- Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher
- Able to sit up to 4 hours, traveling to and from client sites
- Able to travel via auto, train or air up to 30% of the time
- Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
- Experienced using Datadog and/or other cloud monitoring tools

## Benefits and Growth
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
- Competitive salary and equity package, and may include variable compensation
- Healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan

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**Apply:** https://hotfix.jobs/jobs/3676e08d-a699-488d-b34d-36863bd27e92
**Canonical:** https://hotfix.jobs/jobs/3676e08d-a699-488d-b34d-36863bd27e92