# Client Success Manager

**Company:** [Sage](https://hotfix.jobs/companies/sage)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $120k – $155k/yr
**Experience:** 5+ years
**Skills:** SaaS, Client Success, Account Management, QBRs, Customer Analytics, Data Analysis, Stakeholder Management, Nrr, Renewals, Expansion Opportunities
**Posted:** 2026-04-24

> Owns post-sales relationships with senior living operators, drives product adoption and NOI impact through QBRs, analytics, and success plans. Requires 5+ years in SaaS client success with enterprise account management expertise.

## Job Description

## Responsibilities
- Own strategic relationships with regional operators and community leadership teams, understand their operational goals, and ensure Sage is positioned as a trusted partner in improving resident safety, caregiver workflow, and NOI outcomes
- Define success plans for each community and client enterprise, set measurable quarterly targets, and guide partners toward goals related to adoption, response time improvement, clinical workflow efficiency, and expansion readiness
- Lead QBRs with regional and C-suite stakeholders that showcase the value of Sage
- Surface and qualify expansion opportunities (CSQLs) across communities, partner with the Growth team to shape clear “why expand” business cases
- Analyze resident care, clinical, and staffing data to identify trends and insights at both the community and portfolio levels, translating findings into clear value and actionable recommendations
- Observe and understand how users are using Sage, identify areas of improvement and communicate feedback to teams internally
- Serve as the voice of the customer by capturing on the ground insight and translating it into clear, actionable needs for Product, Engineering, and Support
- Travel expected 25%

## Minimum Qualifications
- At least five (5) years of experience working in a client success or account management role at high growth SaaS companies
- Experience in managing enterprise level accounts with senior stakeholders
- Proven track record of driving high NRR and renewal rates
- Self-starter with desire to take ownership of key company initiatives and drive success; thriving in ambiguity and not scared of a challenge
- Passion for Sage's mission to improve care for older adults and their caregivers

## Preferred Qualifications
- Demonstrated expertise in executive stakeholder management, data-driven decision making, building scalable processes, and driving measurable customer outcomes
- Strong communicator with the ability to influence cross-functional priorities and translate customer insights into product and business decisions
- Industry expertise in senior living or related sectors, with the ability to apply that knowledge to deliver customer value

## Benefits and Pay
- Competitive base compensation along with stock options
- Expected annual salary range: $120,000-$155,000 USD
- Fully-paid health and dental insurance, vision insurance, membership to premium primary and urgent care, online medical health providers
- Take as you need time off policy, 7 paid holidays, company wide winter break
- Office lunch and fully stocked snack bar

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