# Business Systems Analyst

**Company:** [SmithRx](https://hotfix.jobs/companies/smithrx)
**Location:** Remote
**Role:** Other
**Salary:** $94k – $152k/yr
**Experience:** 4+ years
**Skills:** Salesforce, Jira, five9, ironclad, docusign, salesforce flows, salesforce reports, salesforce dashboards, Integrations, user stories, backlog grooming, sprint planning
**Posted:** 2026-07-21

> Business Systems Analyst responsible for managing Jira intake and backlog, performing hands-on Salesforce administration and integrations (Five9, Ironclad, DocuSign), translating business needs into technical stories, building reports/dashboards, and facilitating stakeholder communication. Requires 4+ years experience including 2+ years with Jira workflows, strong analytical and communication skills.

## Job Description

## Responsibilities
- Own the end-to-end Jira intake process, evaluating new requests, resolving ambiguity, assessing system feasibility, and routing issues efficiently to keep the Business Systems queue organized.
- Translate loose user feedback and broad stakeholder pain points into deeply detailed, technical Jira user stories with precise acceptance criteria.
- Execute hands-on Salesforce administration (Flows, validation rules, page layouts, user security, and data management) to implement approved ticket requests.
- Oversee and troubleshoot integrations between Salesforce and critical third-party tooling such as Five9, Ironclad, and DocuSign.
- Run backlog grooming and sprint planning sessions, collaborating with technical leads to balance hotfixes/bugs with long-term strategic projects.
- Proactively manage stakeholder expectations, providing transparent updates on ticket status, SLAs, delays, and releases.
- Build robust Salesforce reports and dashboards to give key business units real-time visibility into their processes.
- Write clear Standard Operating Procedures (SOPs) and technical documentation so that system changes are easily understood and auditable.

## Requirements
- Bachelor’s degree or equivalent experience.
- 4+ years of relevant experience.
- 2+ years of experience actively managing, triaging, and scaling Jira service desks, engineering backlogs, or similar ticketing workflows.
- Experience configuring or maintaining third-party tools integrated with Salesforce (e.g., Five9, DocuSign, Ironclad).
- Proven ability to quickly categorize urgent bugs, system enhancements, and general questions while identifying downstream technical impacts.
- Ability to create reports and dashboards to support business decision-making.
- Strong analytical and problem-solving skills, with the ability to gather and translate business requirements into technical solutions.
- The ability to push back gracefully on stakeholders, explain complex system limitations in plain English, and bridge the gap between business needs and engineering constraints.
- Excellent communication skills and experience collaborating with cross-functional teams.

## Nice-to-Haves
- Experience with Salesforce administration and integrations.

## Compensation & Benefits
- **Base Salary**: Zone A (San Francisco Bay Area, Metro NYC area): $112,200–$151,800; Zone B (select metros): $102,900–$139,200; Zone C (all other US locations): $93,500–$126,500. Actual pay varies based on work location, job level, knowledge, skills, and experience.
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, Life Insurance, and AD&D Insurance.
- Flexible Spending Benefits.
- 401(k) Retirement Savings Program.
- Short-term and long-term disability.
- Discretionary Paid Time Off.
- Paid Company Holidays.
- Wellness Benefits.
- Commuter Benefits.
- Paid Parental Leave benefits.
- Employee Assistance Program (EAP).
- Professional development and training opportunities.
- May be eligible for bonuses, commissions, or equity.

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