# Senior Product Manager, Product Infrastructure

**Company:** [Valon](https://hotfix.jobs/companies/valon)
**Location:** New York, NY, San Francisco, CA
**Role:** Product Management
**Salary:** $200k – $235k/yr
**Experience:** 5+ years
**Skills:** Product Roadmapping, APIs, Data Models, Customer Discovery, Product Specifications, System Design, Stakeholder Management, B2B SaaS, Platform Infrastructure, Journey Mapping
**Posted:** 2025-10-03

> Owns roadmap and end-to-end delivery for core product infrastructure domains like notifications, documents, and user management. Partners with engineering, stakeholders, and customers to build scalable, secure platforms with 5+ years PM experience and strong technical fluency.

## Job Description

## Responsibilities
- Define and own the roadmap for one or more core infrastructure domains (such as notification platform, documents platform, user management, etc.)
- Deeply engage with internal stakeholders (engineering leads, vertical PMs, operations) and our customers to drive discovery and specification.
- Drive initiatives end-to-end: from ideation, discovery, scoping, to launch, adoption, and iteration.
- Work directly with customers/stakeholders (sometimes on-site at their operations) so that your deliverables are finely tuned to their unique and complex processes.
- Ensure infrastructure is resilient, scalable, observable, and secure — balancing performance, reliability, and long-term extensibility.
- Lead discovery for complex customer processes: conduct customer interviews and complete process mapping across multiple customers of varying profiles.
- Deep ability to map processes and systems even in high ambiguity — e.g. you can take a domain with many moving pieces and build a reliable abstraction.
- Write clear, structured product specs, user stories that are easy to understand, even for someone without any domain knowledge.
- Partner closely with engineering leadership and architects to make tradeoffs on design, performance, scale, and technical debt.
- Evangelize infrastructure best practices across the organization and influence roadmap tradeoffs.

## Ideal Background
- **5+ years** of product management (or equivalent) experience, ideally with exposure to **B2B SaaS products, product infrastructure, and platforms**.
- **Strong technical fluency**: experience working with engineers around **systems, APIs, data models**, etc.
- Excellent customer discovery skills: comfortable conducting interviews, writing journey maps, and synthesizing qualitative + quantitative inputs.
- Track record of shipping infrastructure or platform features that were adopted broadly or had measurable impact.
- Highly structured thinker, able to write and communicate complex concepts simply.
- Comfortable operating with high autonomy, ambiguity, and responsibility.
- Strong collaboration skills: able to manage stakeholders, drive alignment, and hold cross-team accountability.

## Benefits
- Competitive salary with a meaningful stake in the company via equity, and 401k plan.
- Comprehensive medical, dental, & vision benefits.
- Commuter benefits: pre-tax deductions for public transportation, rideshare services, and parking.
- Learning & development opportunities including regular review cycles with 360 degree feedback.
- Quarterly budgets for team and company outings.
- Flexible paid time off, sick days, and 11 company holidays.
- 12 weeks paid baby bonding time for both birthing and non-birthing parents.

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