# Community Manager

**Company:** [Fivetran](https://hotfix.jobs/companies/fivetran)
**Location:** Remote
**Role:** Community
**Salary:** $130k – $163k/yr
**Experience:** 5+ years
**Skills:** Slack, discord, common room, community analytics, moderation workflows, code of conduct enforcement, Incident Response, kpi reporting, Workflow Automation, knowledge bases
**Posted:** 2026-08-10

> Leads day-to-day operations and growth of a global dbt Slack community, including moderation, engagement programming, tooling, analytics, and incident response. The role requires 5+ years of digital community management experience, strong communication, cross-functional collaboration, and sound judgment in complex situations.

## Job Description

## Responsibilities
- Own day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience for members worldwide.
- Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming.
- Develop and maintain scalable moderation and support workflows, including triage, escalation paths, response playbooks, and Code of Conduct enforcement.
- Coach and support moderators and community champions; recruit and onboard new moderators as the community grows.
- Create content systems that keep members informed and activated through announcements, highlights, prompts, and community storytelling.
- Surface community insights and member feedback to Product, Marketing, and Support, and close the loop with the community on outcomes.
- Monitor and report on engagement and health metrics, including growth, activation, retention, response times, and sentiment; run experiments to improve results.
- Manage the digital engagement tool stack, including Slack workflows, analytics, knowledge bases, integrations, and web portals, and document best practices.
- Plan and manage incident response in collaboration with Legal, People, and Security as needed.
- Support digital engagement across community forums, social channels, and events to create a cohesive member journey.

## Requirements
- 5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment.
- Experience owning day-to-day operations for a large online community such as Slack, Discord, or a forum, including moderation, member support, and community health.
- Strong understanding of online community dynamics and cultivating trust, belonging, and shared purpose at scale.
- Experience building and improving moderation and support workflows, including Code of Conduct enforcement.
- Excellent written communication and facilitation skills, including empathetic responses, de-escalation, and productive conversation facilitation.
- Experience with community tooling and analytics, such as Slack workflows and Common Room.
- Data-informed decision-making, including defining engagement and health KPIs, measuring impact, and reporting outcomes.
- Strong cross-functional collaboration skills with Product, Marketing, Support, and Developer Experience teams.
- Cultural fluency and sensitivity to communication differences across regions and time zones.
- High emotional intelligence and comfort navigating conflict, ambiguity, and sensitive topics.
- Ability to prioritize multiple workstreams in a fast-paced environment.

## Nice-to-Haves
- Experience building and scaling a high-engagement Slack or Discord community with measurable impact.
- Crisis or incident leadership in online spaces, including Code of Conduct enforcement and safety escalation.
- Experience turning member insights into product roadmap or marketing outcomes and closing the loop with the community.
- Experience designing scalable workflows and automation for intake, triage, routing, analytics, and knowledge systems.

## Compensation and Benefits
- Annual compensation range: **$130,068–$162,585.50 USD**.
- 100% employer-paid medical insurance.
- Paid time off, paid sick time, inclusive parental leave, holidays, a year-end Global Week of Rest, and volunteer days.
- RSU stock grants.
- Professional development and training opportunities.
- Virtual happy hours, free food, and team-building activities.
- Monthly cell phone stipend.
- Mental health support platform with therapy, coaching, and mindfulness resources for eligible employees and dependents.

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