# Senior Customer Engineer, Web3

**Company:** [Cloudflare](https://hotfix.jobs/companies/cloudflare)
**Location:** Unspecified
**Role:** Customer Success
**Skills:** Web Security, Networking, Cloud Infrastructure, Enterprise Architecture, SaaS Metrics, Python, JavaScript, Prompt Engineering, Llm Orchestration, Rag Architectures
**Posted:** 2026-06-01

> As a Senior Customer Engineer, Web3, you will be a quota-carrying technologist, owning the technical relationship with customers from discovery to adoption and expansion. You will leverage AI-augmented workflows to focus on architectural design and driving business outcomes.

## Job Description

## Key Responsibilities

*   **Technical Validation:** Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio (Security, Networking and Developer Platforms).
*   **Trusted Advisory:** Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion.
*   **Strategic Alignment:** Own the long-term technical relationship across the entire customer lifecycle, ensuring continuous alignment between the customer’s evolving business goals and our product roadmap.
*   **Commercial Accountability & Expansion:** Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. You will be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives.
*   **AI Orchestration & Workflow Automation:** Act as an "AI-Augmented" engineer. Leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring, reclaiming your time for strategic customer advisory.

## Minimum Qualifications

*   **Experience:** Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling).
*   **Technical Acumen:** Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
*   **Commercial Mindset:** Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
*   **Communication:** Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.
*   **Language skill:** Bilingual in English and Mandarin as you will be supporting GCR regional customers.

## Strongly Preferred Qualifications (The "Good-to-Haves")

*   **Cloudflare Developer Stack Experience:** Hands-on experience building, deploying, or architecting solutions using Cloudflare's developer platform and AI ecosystem, specifically Workers AI and AI Gateway.
*   **Applied AI Knowledge:** Experience with prompt engineering, Large Language Model (LLM) orchestration, or Retrieval-Augmented Generation (RAG) architectures.
*   **Coding/Scripting:** Proficiency in Python, JavaScript, or similar languages to write custom integration scripts, API connectors, and edge computing functions.

## Compensation

This role features a competitive base salary and a variable commission structure tied directly to the successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion.

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