# GTM Success Manager II

**Company:** [ZoomInfo](https://hotfix.jobs/companies/zoominfo)
**Location:** Chennai, India
**Role:** Customer Success
**Experience:** 3+ years
**Skills:** SaaS, Customer Success, Account Management, Revenue Operations, Sales Enablement, Issue Tracking, Crisis Management, Presentation Skills, Sales Methodologies, Sandler, Winning By Design, MEDDIC
**Posted:** 2026-08-27

> Manages strategic SaaS customer relationships to drive product adoption, retention, growth, and renewals. The role requires 3–5 years of customer success or account management experience, strong communication skills, and a willingness to work hybrid night shifts.

## Job Description

## Responsibilities
- Drive product adoption, retention, and growth for strategic mid-market SaaS accounts.
- Act as a proactive customer advocate and trusted advisor to customer stakeholders and executive sponsors.
- Develop and execute strategic account plans, business reviews, and customer success plans.
- Build and deepen customer relationships throughout the subscription lifecycle.
- Monitor adoption and utilization trends, identify risks, and recommend actions based on customer needs.
- Identify renewal risk and partner with internal teams to support successful renewals.
- Coordinate with internal stakeholders to align account activities with customer business strategy.
- Educate customers on new features and product releases.
- Capture and communicate customer feedback to support product and service improvements.
- Manage multiple customer projects, expectations, issue tracking, triage, and crisis communications.
- Present technical information and business updates clearly to non-technical audiences.

## Requirements
- Full-time bachelor's degree in any field.
- 3–5 years of customer success or account management experience in a competitive SaaS environment, preferably supporting mid-market accounts in US markets.
- Willingness to work the required night shift: 5:00 p.m.–2:00 a.m. IST or 7:00 p.m.–4:00 a.m. IST.
- Willingness to work hybrid, three days per week in the office and two days from home.
- Strong communication, presentation, relationship management, and crisis-management skills.
- Ability to communicate difficult or sensitive information tactfully.
- Understanding of go-to-market processes and how Revenue Operations, enablement, sales, and customer success teams operate.
- Ability to communicate technical information to non-technical audiences.
- Self-motivated, collaborative, adaptable, and customer-focused.

## Nice to Have
- Familiarity with sales methodologies and playbooks such as Sandler, Winning by Design, or MEDDIC.

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