# Senior Customer Engineer

**Company:** [Cloudflare](https://hotfix.jobs/companies/cloudflare)
**Location:** Dubai, United Arab Emirates
**Role:** Sales Engineering
**Experience:** 5+ years
**Skills:** Cloudflare, DNS, Cdn, Zero Trust, Network Security, Workers, Waf, BGP, TCP/IP, Python, JavaScript, REST APIs, Terraform, CI/CD, LLMs
**Posted:** 2026-09-09

> Customer Engineer serving Istanbul-based enterprise customers, leading technical validation, architecture, onboarding oversight, adoption, and expansion. Requires customer-facing technical experience, strong enterprise networking and security architecture skills, Turkish and English fluency, and commercial accountability.

## Job Description

## Responsibilities
- Partner with Account Executives to lead technical discovery, capture business requirements, and map customer infrastructure to Cloudflare architectures.
- Define scope, success criteria, and technical evaluation plans for proofs of concept and technical validations.
- Deliver technical presentations, architectural diagrams, demonstrations, and responses to technical, security, and compliance objections.
- Develop deployment strategies involving customers, partners, or professional services.
- Oversee technical onboarding and implementation, designing migration and onboarding blueprints for DNS, Zero Trust, and WAF deployments.
- Advise customer engineering teams on configuration best practices and serve as the primary technical contact throughout the customer lifecycle.
- Monitor customer health and telemetry, resolve integration bottlenecks, reduce deployment risk, and drive time-to-value.
- Carry a variable quota tied to new business acquisition and account growth; identify cross-sell and upsell opportunities.
- Lead technical QBRs and translate platform capabilities into business value and return on investment.
- Advise stakeholders on architecture, AI control layers, security posture, and deployment confidence.
- Use AI agents, LLMs, and internal platforms to automate RFP responses, security questionnaires, sandbox provisioning, telemetry monitoring, and documentation.
- Create and deliver technical enablement, SOPs, architectural guidance, technical documentation, workshops, code samples, and developer onboarding resources.

## Requirements
- Fluency in written and spoken English and Turkish.
- Experience in a customer-facing technical role such as solutions engineering, customer engineering, professional services, sales engineering, technical account management, or forward-deployed engineering.
- Ability to design and explain complex enterprise network and security architectures.
- Strong consultative, presentation, communication, and stakeholder-management skills.
- Experience operating in a quota-carrying or revenue-aligned environment, with understanding of SaaS metrics and enterprise sales cycles.
- Depth in at least four of the following areas:
  - Internet fundamentals, including OSI layers 1–7, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS.
  - Internet security, including WAF, bot management, firewalls, rate limiting, mTLS, Zero Trust, and SASE.
  - Internet performance, including latency, caching, video streaming, HTTP/2, and TLS 1.3.
  - AI-assisted scripting, log analysis, LLM usage, prompt engineering, and workflow automation.
  - Coding and scripting for integrations, API connectors, and edge functions.
  - Developer platforms, RESTful/GraphQL APIs, SDKs, webhooks, cloud-native environments, infrastructure as code, CI/CD, and observability.
- Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
- Willingness to travel 20–50%.

## Nice-to-haves
- Experience delivering technical enablement and developer onboarding.
- Experience with LLM orchestration and Retrieval-Augmented Generation architectures.
- Knowledge of PCI DSS, HIPAA, and SOC 2.
- Background with hyperscalers, digital-native companies, distributed systems, or startups.

## Compensation
- Competitive base salary with variable compensation tied to new business acquisition, adoption milestones, and account expansion.

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