# Field Operations Contractor

**Company:** [Blackbird.xyz](https://hotfix.jobs/companies/blackbird-xyz)
**Location:** New York, NY
**Role:** Support Engineering
**Salary:** $52k – $73k/yr
**Skills:** Pos Systems, Hardware Setup, Software Installation, Troubleshooting, Training, Account Management, Hospitality Tech
**Posted:** 2026-05-05

> Field Operations Contractor supports NYC restaurant rollout by installing hardware/software, training staff, troubleshooting issues, and ensuring smooth partner onboarding for Blackbird's loyalty platform. Requires hospitality background, tech-savviness, and NYC base for onsite work.

## Job Description

## Responsibilities
- Coordinate on-site installations and onboarding for new restaurant partners
- Set up hardware and software according to site-specific requirements
- Train/retrain front-of-house staff and management on product usage and best practices
- Act as a trusted point of contact for operators during and after launch
- Troubleshoot issues in real-time and relay insights to the internal team
- Help maintain momentum post-launch to ensure product adoption and partner satisfaction

## Requirements
- Worked in or closely with the hospitality industry (restaurants, tech vendors, POS providers, etc.)
- Tech-savvy and a quick study—comfortable picking up new systems to support partner setup, troubleshooting, and account management
- Organized, hands-on, and not afraid to roll up your sleeves
- Strong communicator who can build quick rapport with operators and staff
- Flexible availability and can adapt to changing field needs (some early mornings/evenings)
- Currently based in NYC and have reliable access to transit

## Compensation
- Target hourly wage: $25–$35/hour based on experience
- 3-month contract-based, with potential for continued engagement

## Similar roles

- [Technical Account Consultant](https://hotfix.jobs/jobs/dc06c245-beb9-4b7e-acae-199bb7c01627) - Rippling - Remote - $55k – $90k/yr
- [Customer Solutions Analyst II](https://hotfix.jobs/jobs/3932506d-87c4-486b-a5f2-013047dcaf67) - ZoomInfo - Bethesda, MD - $49k – $77k/yr
- [Fleet Technician](https://hotfix.jobs/jobs/e75e6467-8f96-40ce-b6a0-c05e21744050) - Nuro - Las Vegas, NV - $58k – $78k/yr
- [Software Customer Support Specialist](https://hotfix.jobs/jobs/3b53f7fc-52b9-4dc8-9699-c9621842054e) - Campspot - Remote - $45k – $45k/yr
- [Network Engineer](https://hotfix.jobs/jobs/86ba03be-a987-4130-bdc3-f6b2291eb3ba) - CommandLink - Remote - $45k – $85k/yr

**Apply:** https://hotfix.jobs/jobs/3554e84e-c06a-403c-a40d-477944ae1e63
**Canonical:** https://hotfix.jobs/jobs/3554e84e-c06a-403c-a40d-477944ae1e63