# Staff Software Engineer, Agents

**Company:** [Decagon](https://hotfix.jobs/companies/decagon)
**Location:** San Francisco, CA
**Role:** ML Engineering
**Salary:** $200k – $400k/yr
**Experience:** 8+ years
**Skills:** Python, TypeScript, Asynchronous Programming, AI Agents, Multi-Modal Models, System Debugging
**Posted:** 2026-06-18

> Build and own end-to-end AI agents for enterprise customers, integrating latest text/voice models and iterating based on real-world usage. Requires 8+ years of software engineering experience with Python and TypeScript.

## Job Description

## Responsibilities
- Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
- Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
- Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers

## Requirements
- 8+ years of industry experience in software engineering
- Proficiency with Python, Typescript and asynchronous programming
- High degree of comfort digging into system failures within deep technology stacks using any tool necessary

## Nice-to-Haves
- Prior experience working with multi-modal models

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**Apply:** https://hotfix.jobs/jobs/353f3eaf-bf6e-4405-92aa-c39af858b5ac
**Canonical:** https://hotfix.jobs/jobs/353f3eaf-bf6e-4405-92aa-c39af858b5ac