# Principal Program Manager, Tech Risk (BC/DR)

**Company:** [Upstart](https://hotfix.jobs/companies/upstart)
**Location:** Remote
**Role:** Business Operations
**Salary:** $172k – $238k/yr
**Experience:** 8+ years
**Skills:** Business Continuity Planning, Disaster Recovery Planning, Business Impact Analysis, Operational Resilience, Iso 22301, Nist, Ffiec, Risk Management, Program Management, Incident Response
**Posted:** 2026-05-26

> Lead and mature Upstart’s enterprise business continuity and disaster recovery program, driving BIA, resilience planning, testing, and governance for a regulated fintech environment.

## Job Description

## Responsibilities
- Lead the enterprise business continuity and disaster recovery program strategy, execution, governance, and ongoing maturity efforts.
- Own and mature the business impact analysis process, including critical business process identification, dependency mapping, ownership assignment, risk-rating methodology, and recovery strategy development.
- Develop and maintain business continuity plans, disaster recovery plans, crisis management processes, and supporting documentation for critical business and technology functions.
- Drive cross-functional execution across Technology, Security, Office Operations, Vendor Management, Enterprise Risk Management, Compliance, and business process owners to ensure continuity and recovery plans are actionable, tested, and maintained.
- Coordinate disaster recovery exercises, tabletop tests, remediation tracking, and evidence collection to improve organizational preparedness and support audit or regulatory expectations.
- Maintain and improve program repositories, workflows, and reporting, including business impact analysis records, recovery plans, testing evidence, program metrics, and remediation status.

## Requirements
- Bachelor’s degree in Information Security, Computer Science, Business, Risk Management, or a related field (or equivalent practical experience) + 8 years of experience in business continuity, disaster recovery, operational resilience, information security, risk management, or program management.
- 8+ years of experience leading or materially maturing business continuity, disaster recovery, or operational resilience programs.
- Experience designing or maturing business continuity, disaster recovery, or operational resilience programs in a bank, fintech, lending, or other regulated financial services environment.
- Experience conducting business impact analyses, recovery planning, dependency mapping, resilience testing, and remediation tracking.
- Experience implementing or operating against business continuity, disaster recovery, or operational resilience frameworks or standards such as ISO 22301, NIST, FFIEC, or equivalent regulatory guidance.

## Nice-to-Haves
- Knowledge of technology resilience concepts, including cloud infrastructure resilience, service outages, incident response coordination, system dependencies, and vendor recovery planning.
- Experience supporting audits, regulatory reviews, or compliance initiatives related to business continuity, disaster recovery, or operational resilience.
- Skilled in developing scalable operational processes, program governance models, documentation repositories, and executive-level reporting.
- Ability to communicate resilience risks, recovery strategies, and program priorities to technical and non-technical stakeholders.
- Professional certifications such as CBCP, CISSP, CISM, CRISC, or related business continuity, security, or risk certifications.

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