# IT Support Engineer

**Company:** [Pomelo Care](https://hotfix.jobs/companies/pomelo-care)
**Location:** Remote
**Role:** IT Support
**Salary:** $85k – $115k/yr
**Experience:** 2+ years
**Skills:** Okta, Google Workspace, Slack, apple hardware, MDM, kandji, Jamf, okta workflows, bettercloud, vanta, drata
**Posted:** 2026-07-23

> Provide primary IT support during West Coast hours for a mostly remote team. Handle onboarding/offboarding, administer identity and collaboration systems, implement security policies, and support Apple hardware/MDM for a healthcare startup.

## Job Description

## What you'll do
- Create an intuitive and user-friendly technology environment for your fellow Pomelos!
- Be the primary IT support coverage during west coast hours for a team that's mostly remote, with folks working from our NYC and SF offices too
- Run onboarding and offboarding for a distributed team: provisioning accounts, shipping devices, and recovering them when people leave
- Implement security policies across Okta, Slack, Google Workspace and others to keep our patients' data safe

## What you bring
- 2+ years of experience in an IT support/operations role
- Strong customer service and communication skills — you focus on end-user experience and empathize with users
- Success both when working independently and within a team — you'll anchor coverage for the back half of the day
- Experience administering systems like Okta, Google Workspace, Slack, etc.
- Experience supporting Apple hardware, including MDM tools like Iru (formerly Kandji) or Jamf, and device lifecycle for a remote workforce

## Bonus points if you have any of the following
- Experience automating repetitive tasks with tools like Okta Workflows, Slack Workflows or BetterCloud
- Experience with Slack-based IT ticketing tools
- Experience with security and compliance platforms like Vanta or Drata

## Benefits and Perks
- Comprehensive Health, Dental, and Vision coverage for employees and their families
- High deductible Health Plans with Health Savings Account (HSA) options
- Flexible Spending Account (FSA)
- Equity grant participation
- 401(k) program
- Competitive vacation policy
- 16 weeks paid parental leave
- Fully remote work flexibility (within the US)

The expected base salary range offered for this role is $85,000 - $115,000. This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications.

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