# Customer Success Engineer, LATAM

**Company:** [GitLab](https://hotfix.jobs/companies/gitlab)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $106k – $158k/yr
**Skills:** GitLab, DevSecOps, source code management, continuous integration, continuous delivery, agile planning, devsecops tools, Software Development, Systems Engineering, technical consulting
**Posted:** 2026-07-22

> Customer Success Engineer providing post-sales technical guidance, enablement, and best practices for GitLab's DevSecOps platform. Supports customers via workshops, labs, and content in a pooled model; requires fluency in English and Spanish plus technical background in software development or systems engineering.

## Job Description

## What you'll do

- Engage with customers through Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best practice guidance.
- Partner with Customer Success Managers to provide in-depth guidance on GitLab use case implementation, including source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning.
- Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model that isn't dedicated to a single account.
- Provide technical and architectural guidance that helps customers adopt GitLab capabilities and connect technical decisions to the outcomes they care about.
- Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise that supports customer business objectives.
- Develop and deliver workshops, demos, and other reusable enablement content in collaboration with cross-functional partners.
- Build and maintain specialty competency in one or more technologies aligned with GitLab's market focus through training, certification, and working examples for internal and customer use.
- Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and enablement programs such as the Digital Journey.

## What you'll bring

- Fluency in English and Spanish. Trilingual candidates who speak English, Spanish, and Brazilian Portuguese is a strong plus.
- Located in the United States, Mexico, and Brazil.
- Experience supporting one or more GitLab use cases, such as source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning, and enabling customers with practical, in-depth guidance.
- Proficiency with DevSecOps tools or adjacent technical tooling, with the ability to translate tool capabilities into customer outcomes.
- A technical background in software development or systems engineering, including comfort discussing architecture, workflows, and implementation tradeoffs.
- The ability to communicate complex technical and organizational topics clearly in writing and live settings, including Zoom calls, workshops, and presentations.
- Experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment.
- Strong time management and prioritization skills, including the ability to manage multiple customer engagements and cross-functional requests in a pooled model.
- A continuous learning mindset, including maintaining specialty competency through training, certification, documentation, or reusable examples. We welcome transferable experience from related roles and backgrounds.

## How GitLab will support you

- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support

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