# Senior Product Engineer

**Company:** [Intercom](https://hotfix.jobs/companies/intercom)
**Location:** London, United Kingdom, Dublin, Ireland
**Role:** Fullstack Engineering
**Experience:** 5+ years
**Skills:** Ruby, AWS, Python, JavaScript, Distributed Systems, SaaS, Backend Infrastructure, Machine Learning
**Posted:** 2026-07-20

> Build and scale customer-facing SaaS products across backend and frontend systems, partnering with multidisciplinary product teams. The role requires 5+ years of software engineering experience, strong programming skills, and experience with distributed systems.

## Job Description

## Responsibilities
- Develop technical plans and contribute to technical architecture as products scale to serve tens of millions of people daily.
- Write Ruby code integrating AWS, infrastructure, platform, and SaaS technologies for the backend infrastructure.
- Ship production changes from the first day and deliver features quickly through frequent automated deployments.
- Build with AI-powered developer tools to reduce friction and focus on solving meaningful problems.
- Mentor engineers and interview candidates.
- Work on product areas including messenger composition, rule matching, deliverability, security, application availability, and machine learning.

## Requirements
- 5+ years of industry experience in software engineering, preferably building SaaS products.
- Demonstrated significant impact on products or teams.
- Deep knowledge of a high-level programming language such as Ruby, Python, or JavaScript.
- Experience collaborating directly with product teams and designers.
- Proven track record of delivering value to customers or users.
- Experience with distributed systems.

## Compensation and Benefits
- Competitive salary and equity in a fast-growing startup.
- Lunch provided every weekday, snacks, and a fully stocked kitchen.
- Regular compensation reviews.
- Pension scheme with matching up to 4%.
- Life assurance and comprehensive health and dental insurance for employees and dependents.
- Flexible paid time off.
- Paid maternity leave and six weeks of paternity leave.
- Cycle-to-Work Scheme and secure bike storage.
- MacBooks provided as standard, with Windows available for certain roles.
- Hybrid working policy requiring at least three days per week in the office.

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**Apply:** https://hotfix.jobs/jobs/34279087-d693-4e12-8496-3aee0209a994
**Canonical:** https://hotfix.jobs/jobs/34279087-d693-4e12-8496-3aee0209a994