# Strategic Project Lead

**Company:** [Mercor](https://hotfix.jobs/companies/mercor)
**Location:** London, United Kingdom
**Role:** Business Operations
**Salary:** £90k – £149k/yr
**Skills:** Project Management, Process Optimization, Data Pipelines, Operational Execution, Quality Management, Client Relations, Performance Management, Slack
**Posted:** 2026-03-30

> Leads high-value AI data operations projects from client specifications through delivery, coordinating 1,000+ contributors, optimizing workflows, and managing customer relationships. The role requires strong analytical, communication, project management, and client-facing skills in a high-intensity environment.

## Job Description

## Responsibilities

### Operational Excellence
- Design and manage end-to-end data pipelines from customer specifications through final delivery.
- Diagnose bottlenecks, restructure workflows, and implement solutions that improve quality, throughput, and cost efficiency.
- Create incentive systems, resequence workflows, refine instructions, and scale review processes.

### Customer Relationships
- Serve as the primary point of contact for leading AI labs.
- Deliver clear, consistent reporting and proactively anticipate client needs.
- Build long-term client trust and identify opportunities for expansion.

### Large-Scale Coordination
- Manage 1,000+ distributed contributors in Slack-based workspaces.
- Source, vet, train, and performance-manage domain experts.
- Maintain high execution standards throughout production.

### Quality Reporting
- Run daily internal issue-resolution syncs (“war rooms”).
- Provide regular, transparent progress updates to customers.

## Requirements
- Experience in consulting, finance, startups, or other operationally intense environments.
- Strong analytical and communication skills.
- Proven ability to manage complex projects.
- Experience working directly with high-profile clients.
- Interest in hands-on process optimization and large-scale execution.
- Willingness to work in the office Monday through Friday and respond occasionally on weekends in a high-pressure environment.

## Compensation and Benefits
- SPL base cash compensation: £89,500–£111,900.
- SSPL base cash compensation: £111,900–£149,200.
- Aggressive biannual performance bonus structure.
- Equity grant vesting over four years.
- £8,000 proximity bonus for employees living within 0.5 miles of the office.
- £1,200 monthly meal stipend.
- Gym membership.
- £160 monthly laundry reimbursement.
- £160 monthly personal wellness reimbursement.
- Private medical and dental insurance.
- Income protection, group life assurance, and critical illness cover.
- Pension with company match.

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