# Programs and Business Operations Lead

**Company:** [Airbnb](https://hotfix.jobs/companies/airbnb)
**Location:** Remote
**Role:** Business Operations
**Salary:** $168k – $203k/yr
**Experience:** 12+ years
**Skills:** SQL, Excel, Tableau, Strategy, Operations, Data Analysis, Cross-Functional Collaboration, Supply/Demand Dynamics, Incentive Design, Growth Levers, Project Management, Stakeholder Influence
**Posted:** 2026-07-14

> Lead programs and business operations for Airbnb's Services & Membership team. Develop growth strategies, provide data-driven insights using SQL/Tableau, partner with product/marketing on experiments and scaling, and manage cross-functional initiatives in an ambiguous, fast-paced environment. Requires 12+ years in strategy/ops or consulting.

## Job Description

## Responsibilities
- Develop actionable business analysis to enable functional leads to provide consistent information to their teams and stakeholders.
- Provide data-driven insights quickly and accurately by leveraging tools such as SQL, Excel, and Tableau.
- Partner with product and marketing teams to translate business goals into program requirements and go-to-market strategies.
- Identify new growth opportunities, design experiments to test hypotheses, and develop plans to scale proven levers.
- Build tools and equip teams with relevant data support to make actionable decisions.
- Create materials to communicate strategy and business performance to key stakeholders.
- Manage cross-functional workstreams across product, marketing, data science, finance, partnerships, and business operations.
- Work with the Director of Services and Membership to develop and execute strategies to grow the success of Airbnb.
- Define levers that make programs successful, build tools and frameworks that enable teams to move faster.
- Partner deeply with product and marketing to ensure programs are designed for both user value and business impact.
- Develop strong relationships and deliver valuable guidance to the Airbnb community to help them grow within the marketplace.

## Requirements
- 12+ years experience in consulting position, or strategy operations role and working across multiple geographies.
- Ability to prioritize quickly and go deep on execution of new initiatives.
- Analysis and formulation of plans to address key business priorities or issues.
- Leadership and ability to influence other stakeholders.
- Ability to take initiative and deal with uncertainties.
- Strong appetite for working with the Airbnb community.
- Ability to manage complex projects and multi-task with excellent organization skills.
- Deep understanding of supply/demand dynamics, incentive design, and growth levers.
- Pays attention to both details and macro-level outcomes.
- Seasoned internal and external communicator with strong interpersonal skills.
- Ability to thrive in a fast-paced, dynamic and ever changing startup environment.
- Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity.
- Data driven, can do attitude, strategic thinker and passion for new products and solutions.
- Comfortable with Excel, SQL.
- Strong verbal and written communication skills.

## Nice-to-Haves
- Background in loyalty programs, incentive programs, or merchandising strongly preferred.

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