# Order Management Analyst, OTC

**Company:** [Launchdarkly](https://hotfix.jobs/companies/launchdarkly)
**Location:** Unspecified
**Role:** Revenue Operations
**Experience:** 4+ years
**Skills:** Salesforce, Salesforce Cpq, NetSuite, Aws Marketplace, ASC 606, Excel, Tableau, Ironclad, Docusign Clm, Salesforce Integration, Revenue Operations
**Posted:** 2026-09-08

> Manages order-to-cash quality, provisioning, documentation, and system workflows across Salesforce, CPQ, NetSuite, and AWS Marketplace. Requires 4+ years of order management or revenue operations experience, strong Excel skills, and knowledge of ASC 606.

## Job Description

## Responsibilities

### Order and Opportunity Review
- Review Salesforce opportunities for completeness and accuracy before downstream processing into NetSuite.
- Validate pricing, product/SKU alignment, contract terms, required fields, and annual recurring revenue (ARR).
- Create and monitor indirect sales orders through AWS Marketplace; resolve offer issues with AWS Support.
- Identify and resolve data discrepancies or missing information before orders advance through the order-to-cash cycle.
- Serve as a quality checkpoint between deal closure and financial-system entry.

### Provisioning and Deal Documentation
- Review and approve provisioning details against executed agreements.
- Partner with Sales, Customer Success, and Deal Management to collect and validate order forms, amendments, approvals, and contracts.
- Escalate and coordinate resolution of missing or inconsistent deal documentation.

### Systems and CPQ Administration
- Maintain accurate Salesforce CPQ pricing rules, product bundles, and approval workflows with the internal systems/IT team.
- Support testing and validation of CPQ and Salesforce-to-NetSuite integration changes.
- Improve order-to-cash tools, workflows, and controls.

### Revenue Recognition and Compliance
- Apply ASC 606 principles to review deal structures, contract terms, and provisioning, flagging potential revenue-recognition considerations.
- Support month-end and quarter-end close by ensuring orders and documentation are audit-ready.
- Help maintain controls for deal review, approval, and order processing.

### Cross-Functional Partnership
- Liaise with Sales, Customer Success, Deal Management, Finance, and Systems teams to keep order-to-cash processes moving.
- Provide guidance and training on Salesforce, CPQ, and documentation requirements.
- Report on order accuracy, cycle times, and recurring issues, and recommend process improvements.

## Requirements

- Bachelor's degree in Business, Finance, Accounting, or a related field, or equivalent practical experience.
- 4+ years of experience in Order to Cash, Deal Desk, Sales Operations, Revenue Operations, or a related finance/systems role, ideally in B2B SaaS.
- Hands-on experience with Salesforce and Salesforce CPQ or another CPQ system.
- Working knowledge of ASC 606 revenue-recognition principles for SaaS or subscription contracts.
- Strong attention to detail and experience handling high order volumes, including month-end and quarter-end close.
- Strong cross-functional communication skills.
- Analytical mindset and strong Excel skills.
- Ability to work independently, prioritize competing requests, and manage ambiguity in a fast-paced environment.

## Nice to Have

- Experience with NetSuite and AWS Marketplace.
- Experience with Salesforce-to-NetSuite integrations or similar CRM-to-ERP data flows.
- Experience with reporting or dashboard tools such as Tableau.
- Familiarity with contract lifecycle management tools such as Ironclad or DocuSign CLM.
- Experience with systems testing, user acceptance testing, or process documentation for order management tools.

## Similar jobs

- [Partner Sales Desk Specialist](https://hotfix.jobs/jobs/b336e413-0b13-4713-a2e4-958200626c44) - Okta - Bengaluru, India
- [Consultant](https://hotfix.jobs/jobs/faf50faf-3547-49bf-b60b-3a34e85b0494) - Komodo Health
- [Sales Operations Manager, Enablement](https://hotfix.jobs/jobs/bca2c652-2016-44ab-9e6b-5643ace82afa) - Scribe - Remote - $98k – $175k/yr
- [Revenue Strategy & Operations](https://hotfix.jobs/jobs/9e244aa8-fe29-4e2d-a37a-d791616be8f4) - ElevenLabs - Remote
- [GTM Systems Manager](https://hotfix.jobs/jobs/033164a4-b274-4288-bf9d-7f7b1bc65537) - Scribe - Remote - $97k – $175k/yr

**Apply:** https://hotfix.jobs/jobs/336c8eff-8cc4-4093-bb9c-f7b432065e2a
**Canonical:** https://hotfix.jobs/jobs/336c8eff-8cc4-4093-bb9c-f7b432065e2a